Experienced Registry Officer for Student Records Administration and Academic Support

Introduction to Workwarp and the Role

Workwarp, a pioneering institution in the education sector, is seeking a highly skilled and dedicated Registry Officer to join our dynamic team. As a key member of our Registry and Academic Services department, you will play a vital role in administering student records and related processes, ensuring the seamless execution of our academic programs. This is an exceptional opportunity for an experienced administration professional to contribute to the success of our students and institution, working in a collaborative and supportive environment.

Key Responsibilities and Duties

As a Registry Officer (Student Records), your primary focus will be on managing student records from registration to graduation, ensuring accuracy, efficiency, and compliance with institutional regulations and policies. Your key responsibilities will include:

• Administering annual course setup, student registrations, and attendance confirmations, ensuring all processes are completed in a timely and accurate manner.
• Managing and administering various discount schemes, such as TFL and National Railcard, to support our students.
• Processing and issuing essential documents, including letters, degree certificates, diploma supplements, and transcripts, to students, staff, and external parties.
• Supporting the implementation and maintenance of record management procedures, including enrolment processes, to ensure adherence to institutional and validating university regulations and policies.
• Serving as a first point of contact for staff and students, providing excellent customer service, and responding to queries regarding registrations, procedures, and processes.
• Collaborating with the Registry team to achieve departmental goals, sharing knowledge, and best practices to continuously improve our services.

Essential Qualifications and Experience

To be successful in this role, you will need:

• Substantial experience in administration, preferably in higher education, with a strong understanding of student records management and academic processes.
• Proven experience in data entry and using databases, with high accuracy and attention to detail.
• Excellent planning and organizational skills, with the ability to work under pressure, prioritize tasks, and meet deadlines.
• Outstanding oral and written communication skills, with a commitment to providing exceptional customer service to students, staff, and external stakeholders.
• The ability to work independently and as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are desirable:

• A degree in a relevant field, such as education, administration, or a related discipline.
• Experience of working with student records systems and databases, such as SITS or similar software.
• Knowledge of institutional and validating university regulations and policies, with a strong understanding of academic processes and procedures.
• Experience of providing training and support to staff and students on administrative processes and systems.
• A certification in administration, customer service, or a related field, demonstrating your commitment to professional development and excellence.

Skills and Competencies

To excel in this role, you will need to possess:

• Attention to detail: Ensuring accuracy and precision in all aspects of student records management.
• Organizational skills: Prioritizing tasks, managing multiple projects, and meeting deadlines in a fast-paced environment.
• Communication skills: Providing exceptional customer service, responding to queries, and collaborating with staff and students.
• Technical skills: Proficiency in using databases, student records systems, and Microsoft Office applications.
• Adaptability: Embracing change, adapting to new processes and systems, and demonstrating a flexible approach to work.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to supporting the professional development and growth of our staff. As a Registry Officer, you will have access to:

• Training and development opportunities to enhance your skills and knowledge in student records management and academic processes.
• Collaborative workshops and seminars to share best practices and stay up-to-date with industry trends and developments.
• Mentorship and coaching from experienced colleagues to support your career progression and goals.
• Opportunities to contribute to institutional projects and initiatives, shaping the future of our academic programs and services.

Work Environment and Company Culture

Workwarp is a dynamic and supportive institution, committed to providing an inclusive and stimulating work environment. As a member of our team, you will enjoy:

• A collaborative and friendly team, with a strong focus on teamwork and mutual support.
• A flexible and adaptable approach to work, with opportunities for remote working and flexible hours.
• A commitment to staff well-being, with access to employee benefits, such as mental health support and employee assistance programs.
• A dynamic and innovative institution, with a strong focus on academic excellence and student success.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A salary that reflects your experience and qualifications, with opportunities for progression and growth.
• A range of employee benefits, such as pension schemes, health insurance, and employee assistance programs.
• Opportunities for professional development and training, with a commitment to supporting your career goals and aspirations.
• A flexible and supportive work environment, with a focus on work-life balance and staff well-being.

Conclusion and Call to Action

If you are a motivated and experienced administration professional, with a passion for student records management and academic support, we encourage you to apply for this exciting opportunity. As a Registry Officer at Workwarp, you will play a vital role in shaping the academic experience of our students, working in a collaborative and supportive environment. Don't miss out on this chance to join our dynamic team and contribute to the success of our institution. Apply now and take the first step towards an exciting and rewarding career in higher education.