[Remote] Sales Restaurant Support Specialist - Retention (Remote - US)

Note: The job is a remote job and is open to candidates in USA. Yelp is a company dedicated to connecting people with great local businesses, and they are seeking a Sales Restaurant Support Specialist to provide exceptional customer service to restaurant owners. In this role, you will manage customer inquiries, educate clients on Yelp's Restaurant SaaS products, and contribute to the retention and growth of the client base. Responsibilities • Provide exceptional and timely inbound customer support via phone and email • Consult and educate our customers to provide value, resolve their business needs, and retain their business • Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - asking probing questions and finding solutions will be critical to your success • Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners. • Grow and learn in a fast-paced high-growth environment - there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company Skills • Great communicator - Whether it’s on the phone, through email or via live chat, you excel at communicating with customers • Positive - You strive to maintain a positive working space with both customers and peers • Adaptable - You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option • Supportive - You don’t hesitate to lend a helping hand to other team members when possible • Value Focused - Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner • Willingness to Learn and Grow - You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment • Bachelor's Degree or 3+ years of relevant client facing experience • Be available to work weekends and holidays between the hours of 6AM-8PM PST • Experience in SaaS, sales, client retention, support, or customer success Benefits • Full medical, vision, and dental coverage • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement Company Overview • Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.yelp.com. Company H1B Sponsorship • Yelp has a track record of offering H1B sponsorships, with 41 in 2025, 43 in 2024, 61 in 2023, 84 in 2022, 61 in 2021, 72 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job