**Experienced Remote Customer Service Agent - Medical Support - Immediate Hiring | Workwarp**
Join the Workwarp Team: Deliver Exceptional Medical Customer Service from the Comfort of Your Home
At Workwarp, we're dedicated to providing top-notch support to patients and healthcare providers across the medical industry. We're seeking compassionate and detail-oriented individuals to join our team as Remote Customer Service Agents. As a crucial part of our operations, you'll serve as the primary point of contact for patients and healthcare providers, addressing inquiries and providing accurate information on medical services, insurance coverage, and payment options. If you're looking for a stimulating remote opportunity in the Dallas-Fort Worth area, we encourage you to apply for this exciting role.
About Workwarp
Workwarp is a leading provider of medical customer service solutions, committed to delivering exceptional support to patients and healthcare providers. Our team is built on a foundation of empathy, expertise, and a passion for delivering outstanding service. We're dedicated to creating a work environment that is supportive, inclusive, and empowering, allowing our team members to grow and thrive in their careers.
Role Snapshot:
- Start Date: Immediate openings available
- Position: Remote Customer Service Agent - Medical Support
- Compensation: A competitive salary with opportunities for growth
- Location: Remote (Dallas-Fort Worth area)
- Company: Workwarp
Job Overview
As a Remote Customer Service Agent at Workwarp, you'll play a vital role in delivering exceptional support to patients and healthcare providers. You'll serve as the primary point of contact, handling inquiries via phone and email, and providing accurate information on medical services, insurance coverage, and payment options. If you're passionate about delivering outstanding service and have experience in a healthcare or medical call center environment, we encourage you to apply.
Key Responsibilities:
- Serve as the primary point of contact for patients and healthcare providers, handling inquiries via phone and email.
- Deliver accurate information on medical services, insurance coverage, and payment options.
- Collect and verify insurance details to guarantee precise eligibility and benefits documentation.
- Assist patients with payment plans and financial assistance as needed.
- Utilize your knowledge of healthcare benefits, including co-pays, co-insurance, and deductibles, to address patient inquiries.
- Collaborate with internal teams to resolve patient issues and concerns.
- Maintain accurate records and documentation of patient interactions.
- Adhere to HIPAA regulations and maintain patient confidentiality.
Essential Qualifications:
- Education: High school diploma or equivalent (must be verifiable).
- Experience: A minimum of 1 year experience in a healthcare or medical call center environment.
- Typing Speed: Proficiency in typing at least 30 words per minute.
- Skills: Familiarity with benefit verification and prior authorization processes, medical collections, medical insurance, and prescriptions.
- Knowledge: Understanding of HIPAA regulations and patient assistance programs (PAP).
Preferred Qualifications:
- Experience with medical software and technology.
- Knowledge of medical terminology and healthcare operations.
- Certification in medical administration or customer service.
Skills and Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks.
- Empathy and compassion when interacting with patients and healthcare providers.
- Strong attention to detail and accuracy.
Compensation and Benefits:
We offer a comprehensive compensation package, including:
- Competitive Pay: $18-$20 per hour, commensurate with experience.
- Medical, Dental, and Vision Insurance: Comprehensive insurance plans to support your health and well-being.
- Weekly Pay Schedule: Consistent and reliable pay schedule.
- Favorable Scheduling: Consistent and favorable scheduling with 8-hour shifts available between 7 AM - 7 PM CST (8 AM - 8 PM EST).
Career Growth Opportunities:
At Workwarp, we're committed to supporting the growth and development of our team members. Joining our team opens doors to professional advancement in the healthcare industry, allowing you to grow your skills and expand your network in a supportive environment.
Why Work with Us?
- Remote Work Opportunity: Work from the comfort of your own home and enjoy a better work-life balance.
- Supportive Team Environment: Collaborate with a team of dedicated and compassionate professionals.
- Opportunities for Growth: Develop your skills and advance your career in the healthcare industry.
- Comprehensive Benefits: Enjoy a comprehensive compensation package, including medical, dental, and vision insurance.
Work Environment and Company Culture:
At Workwarp, we're dedicated to creating a work environment that is supportive, inclusive, and empowering. Our company culture is built on a foundation of empathy, expertise, and a passion for delivering outstanding service. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and valued.
How to Apply:
If you're passionate about delivering exceptional medical customer service and have the required skills and experience, we encourage you to apply for this exciting role. Please submit your application today, and we'll be in touch to discuss the next steps.
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and join our team of dedicated and compassionate professionals.
Apply for this job