**Experienced Full Stack Health Insurance License Required Customer Service Representative – Remote Inbound Call Center**

Are you a motivated and customer-focused professional with a passion for helping others navigate the complexities of healthcare and Medicare plans? Do you possess a current and active health insurance license in your state of residence? If so, we invite you to join our dynamic team as a Full Stack Health Insurance License Required Customer Service Representative in our remote inbound call center. **About Us** At Workwarp, we pride ourselves on delivering exceptional customer experiences and providing innovative solutions to the healthcare industry. Our team is dedicated to making a positive impact on people's lives, and we're seeking like-minded individuals to join our mission. As a Full Stack Health Insurance License Required Customer Service Representative, you'll play a vital role in helping customers make informed decisions about their healthcare and Medicare plans. **Key Responsibilities** As a Full Stack Health Insurance License Required Customer Service Representative, your primary responsibilities will include: * Taking inbound calls from customers seeking information and guidance on their healthcare and Medicare plans * Providing accurate and timely responses to customer inquiries, addressing their concerns and resolving issues in a professional and courteous manner * Helping customers navigate the complexities of healthcare and Medicare plans, including re-enrollment and other program-related matters * Maintaining accurate records of customer interactions and updating customer information as necessary * Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction * Participating in ongoing training and professional development to stay up-to-date on industry developments and best practices **Essential Qualifications** To be successful in this role, you'll need to possess the following essential qualifications: * Current and active health insurance license in the state where you reside (no exceptions) * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of experience in a customer-facing role, preferably in the healthcare or insurance industry * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to navigate complex customer issues * Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Preferred Qualifications** While not required, the following qualifications are preferred: * Bilingual Spanish language skills, with the ability to communicate effectively with Spanish-speaking customers * Experience working in a remote or virtual environment * Knowledge of healthcare and Medicare plans, including re-enrollment and other program-related matters * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Insurance Service Representative (CISR) **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to navigate complex customer issues * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly * Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude * Strong attention to detail and organizational skills, with the ability to maintain accurate records and update customer information as necessary **Career Growth Opportunities and Learning Benefits** At Workwarp, we're committed to helping our employees grow and develop their careers. As a Full Stack Health Insurance License Required Customer Service Representative, you'll have access to: * Ongoing training and professional development opportunities, including webinars, workshops, and conferences * Mentorship and coaching from experienced colleagues and leaders * Opportunities for advancement and career growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote Full Stack Health Insurance License Required Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable and quiet workspace. Our company culture is built on the values of: * Customer-centricity: We're committed to delivering exceptional customer experiences and making a positive impact on people's lives. * Innovation: We're always looking for new and better ways to solve problems and improve our services. * Collaboration: We believe in working together as a team to achieve our goals and support each other's success. * Integrity: We're committed to doing the right thing, even when it's hard, and upholding the highest standards of ethics and professionalism. **Compensation, Perks, and Benefits** As a Full Stack Health Insurance License Required Customer Service Representative, you'll enjoy a competitive salary of $21/hour, with opportunities for overtime and bonuses. You'll also have access to: * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're a motivated and customer-focused professional with a passion for helping others navigate the complexities of healthcare and Medicare plans, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter to [email protected], with the subject line "Remote Licensed Medicare." We can't wait to hear from you! Apply for this job