Urgent Role!! - "ServiceNow Transition Business Analyst" - 100% Remote - CG

Role: ServiceNow Transition Business Analyst Duration: 12+ Months Contract Locations: 100% Remote Responsibilities: Service Management Transformation projects • Participate in design, test and transition Service Management and Service Integration solutions within the Now Platform. • Perform thorough data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization • Provide Early Life Support - delivering Service Management and Service Integration services and handing over support to the future delivery teams. • Design and execute E2E trainings and UAT. Service Management Implementations • Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers. • Capture customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers. Service Management Remediation projects • Assist Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform. What You Bring: • Experience in IT Service Management design, transition, or operations processes • Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform • Understanding Scrum Methodology • Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, • Decompose high-level information into details, • Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members • Use of industry recognized technologies to facilitate work environment • Demonstrate experience in communicating across all levels of an organization, at the most senior levels Certifications Required: • ITIL Foundation+ • COBIT, VeriSM, IT4IT, Lean IT (desirable). • Scrum certified (desirable) • ServiceNow Certified System Administrator (must have) Apply tot his job Apply To this Job