Senior Program Manager
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company’s technology protects 900 million people in 190 countries.
You
We are looking for a Senior Program Manager to lead strategic cross-functional initiatives within the Enterprise Service Team, ensuring successful execution of critical programs such as cross-department initiatives and ongoing maintenance/on-call readiness.
This role will focus on program planning and governance, stakeholder alignment, and risk and dependency management across multiple technical and business teams.
The Program Manager will act as a central coordination point between Engineering, Product, Platform, Customer Success and Revenue, driving outcomes that balance innovation, stability and client impact.
Your Day to Day
Strategic Program Execution & Governance
- Drive the execution of high-impact initiatives across teams and regions.
- Define program plans, manage timelines and scope and track progress against key milestones.
- Ensure risk management, escalation handling, change control processes are in place and followed.
Cross-Team Coordination & Dependency Management
- Align efforts across Engineering, Platform, CS, Revenue to remove blockers and ensure accountability.
- Identify and manage interdependencies between streams and client-facing teams to avoid delivery delays.
- Own the program communication layer across technical and business stakeholders.
Operational Reporting & Stakeholder Communication
- Provide transparent, actionable reporting to Engineering Management and Executive stakeholders.
- Run program status reviews, track KPIs, and proactively highlight risks, mitigation plans and successes.
- Ensure structured client communication through close collaboration with PM and CSM teams.
Support for Hybrid Priorities: BAU + Transformation
- Coordinate workstreams that blend ongoing maintenance, incident response and platform transformation.
- Help prioritize team capacity across support, technical debt and strategic roadmap execution.
- Maintain oversight of team load and milestones to ensure balanced and sustainable delivery.
You Have & You Know-how
- 7+ years of experience in program management or technical delivery roles, ideally in a SaaS or cloud-based enterprise environment.
- Proven track record of leading complex cross-functional programs, including infrastructure or platform migrations (e.g. Cloud, CI/CD, or large-scale architectural upgrades).
- Deep understanding of program governance, planning methodologies (Agile, Scrum or hybrid), and risk/dependency management.
- Strong organizational and execution skills, capable of balancing multiple initiatives, priorities and stakeholders.
- Excellent communication and stakeholder management skills, with the ability to align engineering, product and business teams around a shared execution plan.
- Proficiency with project tracking tools (e.g., Jira, Confluence), roadmap visualization, and program dashboards.
Preferred Qualifications and Skills
Experience in financial services and technology, with prior program or delivery management experience in cloud migration, platform modernization or enterprise-scale transformation initiatives.
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
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Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can’t wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
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