Remote Customer Service Representative - American Airlines Credit Union Payments and Digital Strategy Team

Unlock a World of Possibilities with American Airlines and Workwarp

Are you ready to embark on an exciting journey with a renowned airline and its affiliated credit union? Do you have a passion for delivering exceptional customer service and a keen eye for detail? Look no further! We're thrilled to announce an immediate opening for a Remote Customer Service Representative to join our dynamic Payments and Digital Strategy team at American Airlines Credit Union.

About Us

American Airlines is a global leader in the aviation industry, known for its commitment to excellence and customer satisfaction. As part of the American Airlines family, our Credit Union is dedicated to providing top-notch financial services to our members. We're a team of professionals who value diversity, inclusion, and community involvement. By joining our team, you'll become part of a vibrant community that strives to make a positive impact on the lives of our members and the environment.

Job Highlights

• Position: Remote Customer Service Representative - American Airlines Credit Union
• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote (work from anywhere)
• Compensation: A competitive salary and comprehensive benefits package

What You'll Do

As a Remote Customer Service Representative on our Payments and Digital Strategy team, you'll play a vital role in ensuring the smooth operation of our credit union's financial services. Your key responsibilities will include:

• Completing data entry and balancing functions to maintain accurate financial records
• Coordinating return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and related accounting general ledger balancing
• Working on member cases/issues assigned to you and resolving them efficiently
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing loan payments, multi-account and member deposits, credit card payments, and other transactions
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, researching, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing tasks
• Obtaining information from members for the timely and accurate processing of international and domestic funds transfer requests
• Researching and verifying incoming and outgoing funds transfer information
• Communicating with vendors to process funds transfers
• Understanding and being familiar with outgoing and incoming funds transfer laws and regulations

All You Need for Success

Minimum Qualifications

• High school degree or GED
• Intermediate Excel and Word experience

Preferred Qualifications

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills, Licenses, and Certifications

• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Excellent customer service skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong mathematical calculation and analytical skills
• Ability to prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Professional communication and interpersonal skills
• Ability to work independently with minimal supervision
• Strong organizational skills and attention to detail

What You May Get

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Travel Perks: Explore the world with discounted flights, hotels, and car rentals for you, your family, and friends
• Health Benefits: Comprehensive health, dental, prescription, and vision coverage, plus virtual doctor visits and flexible spending accounts
• Wellness Programs: Access to resources and tools to support your physical and mental well-being
• 401(k) Program: Company contributions to your retirement savings plan
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Why Join American Airlines?

At American Airlines, we're committed to creating an inclusive and diverse work environment that values the unique perspectives and contributions of our employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, promoting a culture of inclusion and respect.

Rules and Responsibilities

As a responsible employer, we adhere to various laws and regulations, including:

• Compliance with labor laws, such as the Fair Labor Standards Act (FLSA) and the Occupational Safety and Health Act (OSHA)
• Equal employment opportunity and non-discrimination practices
• Payroll and tax obligations
• Workplace safety and security
• Non-discrimination and harassment policies
• Privacy and data protection
• Ethical conduct and corporate social responsibility

Join Our Team!

This is an exceptional opportunity to grow your career with a renowned airline and its affiliated credit union. If you have the skills and passion we're looking for, please submit your application today. We can't wait to welcome you to our team!