Experienced Scheduling and Customer Service Agent - Virtual Sales Force Excellence at blithequark

Join the blithequark Team as a Virtual Sales/Scheduling/Customer Service Agent

At blithequark, we're revolutionizing the way businesses interact with their customers. As a leader in providing innovative call center services, we're committed to delivering exceptional customer experiences that drive sales and growth. Our team of highly skilled and dedicated professionals, known as "Perceptionists," work together to provide top-notch support to our clients across various industries.

About the Role

We're seeking a talented and results-driven Scheduling and Customer Service Agent to join our dynamic team. As a Virtual Sales/Scheduling/Customer Service Agent, you'll play a critical role in representing our clients and providing personalized support to their customers. This is an exciting opportunity to work in a fast-paced, technology-rich environment and become an expert in multiple industries.

Key Responsibilities

• Deliver exceptional customer experiences through outstanding communication skills, both written and verbal.
• Create a positive first impression on the phone and in person, fostering trust and confidence with clients.
• Utilize active listening skills to quickly determine the nature of objections and respond accordingly.
• Proactively take action to resolve customer needs and improve overall satisfaction.
• Demonstrate attention to detail and a commitment to delivering high-quality results.
• Continuously improve skills through practice and apply new knowledge quickly.
• Solve problems and capitalize on opportunities without being prompted.
• Thrive in a technical workplace and stay up-to-date with industry developments.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 4 years of sales or customer service experience, with a proven track record of meeting individual and team goals.
• Strong PC skills, including problem-solving and technical aptitude.
• Excellent verbal and written communication skills, with the ability to adapt to various communication styles.
• A results-driven mindset and a commitment to delivering exceptional customer experiences.
• Previous office experience in industries such as home inspection, carpet cleaning, maid service, or handyman services is a plus.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Experience working in a fast-paced, dynamic environment.
• Familiarity with sales and customer service software.
• A background in multiple industries, with a willingness to learn and adapt.

Skills and Competencies

To excel as a Scheduling and Customer Service Agent at blithequark, you'll need to possess:

• Strong communication and interpersonal skills.
• A customer-centric mindset and a passion for delivering exceptional experiences.
• The ability to work independently and as part of a team.
• A proactive and results-driven approach to sales and customer service.
• Technical skills, including PC proficiency and problem-solving abilities.
• A growth mindset and a commitment to ongoing learning and development.

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop their skills. As a Scheduling and Customer Service Agent, you'll have opportunities to:

• Advance your career within the company.
• Develop new skills and expertise through training and development programs.
• Take on new challenges and responsibilities.
• Participate in industry events and conferences.

Work Environment and Company Culture

As a remote team member, you'll enjoy the flexibility and autonomy of working from home. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and a passion for delivering exceptional experiences.
• Ongoing learning and development.

Compensation and Benefits

We offer a competitive compensation package, including:

• Monthly incentive potential.
• Attendance and retention bonuses.
• Paid time off.
• Eligibility for medical, dental, and vision insurance.

Join Our Team

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you. As a Scheduling and Customer Service Agent at blithequark, you'll play a critical role in driving sales and growth for our clients. Apply now to join our dynamic team and start your journey to success.

To be considered for this role, please submit your resume, including your personal email and location. We look forward to welcoming you to the blithequark team!