Experienced Remote Medical Billing Representative - Patient Advocacy & Billing Support Specialist

Join Our Dynamic Team: Revolutionizing Patient Experience in Medical Billing

We're on a mission to transform the way medical billing is handled, making it more patient-centric, efficient, and stress-free. As a pioneering organization in the healthcare industry, we're committed to delivering exceptional service and support to our patients. To achieve this, we're seeking a highly skilled and compassionate Remote Medical Billing Representative to join our remote team. This role is not just a job; it's an opportunity to be part of a vibrant community that values empathy, innovation, and collaboration.

Job Overview

As a Remote Medical Billing Representative, you will be the frontline advocate for our patients, providing them with timely, professional, and personalized support regarding their medical billing inquiries. Your expertise and dedication will play a crucial role in ensuring that our patients receive the assistance they need, enhancing their overall experience with our organization.

Key Responsibilities

• Manage a high volume of inbound and outbound calls related to medical billing inquiries, providing clear and concise information to patients.
• Address and resolve general questions concerning medical bills received by patients, ensuring they understand their financial obligations and options.
• Process payments efficiently and conduct thorough research on billing statuses to resolve patient inquiries.
• Assist patients in resolving account issues, discussing outstanding funds owed, and exploring available payment solutions.
• Utilize various systems, including EPIC, Artiva, and TCN, to manage calls effectively and retrieve necessary information, ensuring a seamless patient experience.
• Maintain accurate records of patient interactions, ensuring data integrity and compliance with industry regulations.

Essential Qualifications & Skills

To excel in this role, you must possess:

• At least 1 year of customer service experience, preferably in retail, restaurant, or call center settings, where you've demonstrated your ability to handle diverse customer inquiries.
• A high school diploma or equivalent, laying the foundation for your professional development.
• Exceptional communication skills, with the ability to empathize with patients and communicate complex information in a clear, understandable manner.
• Strong technological aptitude and proficiency in utilizing computer systems, including experience with software applications relevant to medical billing.
• Effective problem-solving capabilities, patience, and a customer-centric approach to handling inquiries and resolving issues.

Preferred Qualifications

While not mandatory, the following qualifications can significantly enhance your candidacy:

• Previous experience in medical billing or a related healthcare setting, providing a deeper understanding of the industry's nuances.
• Knowledge of medical billing codes, insurance processes, and healthcare regulations, enabling you to provide more informed support to patients.
• Certifications such as CPC (Certified Professional Coder) or CMBS (Certified Medical Billing Specialist), demonstrating your expertise and commitment to professional development.

Career Growth Opportunities & Learning Benefits

This role offers a valuable opportunity to develop your customer service skills within the healthcare sector, paving the way for potential career advancements within our esteemed organization. You'll have access to comprehensive training programs, ongoing support, and the chance to grow professionally in a dynamic and supportive environment.

Work Environment & Company Culture Highlights

We pride ourselves on maintaining a diverse and inclusive workplace that values the contributions of every team member. Our culture fosters collaboration, respect, and open communication, ensuring that all voices are heard and valued. As a remote team member, you'll enjoy the flexibility of working from home while being part of a cohesive and motivated team.

Compensation, Perks, & Benefits

We offer a competitive compensation package that includes:

• A starting pay of $17-18 per hour, with opportunities for increased earnings based on performance metrics.
• A comprehensive benefits package that supports your overall well-being.
• Opportunities for professional growth and development, enhancing your career prospects.
• A dynamic and supportive work environment that values work-life balance.

Join Our Mission: Make a Positive Impact on Patient Experience

If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this rewarding role. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to finding the right talent to join our friendly team and contribute to our mission of revolutionizing medical billing.

Don't miss this opportunity to be part of a pioneering organization that's changing the face of healthcare. Apply now and take the first step towards a fulfilling career as a Remote Medical Billing Representative!