Bilingual Remote Member Support Representative - Health & Wellness Industry - Full-Time 6-Month Contract to Hire Opportunity

Unlock Your Career Potential as a Remote Member Support Representative!

Are you a highly motivated and empathetic customer service professional looking for a new challenge? Do you have a passion for health and wellness? Propel your career forward by joining our team as a Remote Member Support Representative! We're seeking a talented and bilingual individual to support our client's Registered Dietitians in delivering exceptional member experiences. This is a fantastic opportunity to work with a dynamic start-up in the health and wellness industry, with a competitive salary and comprehensive benefits.

About Our Company and the Role

Our client is a health and wellness company based in San Francisco, dedicated to providing personalized nutrition services to its members. As a Remote Member Support Representative, you will play a critical role in ensuring that members receive the support they need to succeed in their health and wellness journeys. You will be the primary point of contact for members after their initial appointment, providing exceptional customer service, scheduling follow-up visits, and addressing any questions or concerns they may have.

Key Responsibilities

• Conduct check-ins with members after their initial visit to ensure they had a positive experience and understand the value of the 12-week programs offered.
• Effectively communicate the benefits of the 12-week programs to members and help schedule follow-up visits with their Registered Dietitian.
• Address any questions or concerns that members may have about telenutrition and escalate any issues to the Support Team lead as needed.
• Make 100+ outbound calls per day to members, with a strong focus on delivering exceptional customer service and building rapport with individuals from diverse backgrounds.
• Work independently in a fast-paced, dynamic environment, with a willingness to adapt to changing processes and priorities.
• Maintain accurate records of member interactions and update relevant systems and databases.

Essential Qualifications

• Bilingual in English and Spanish, with excellent written and verbal communication skills.
• Minimum of 6 months of experience working in an outbound customer service or appointment scheduling role.
• Experience in a high-volume outbound calling role, with the ability to make 100+ calls per day without getting burned out.
• Strong organizational and time management skills, with the ability to balance multiple responsibilities and priorities.
• Reliable personal computer or laptop running Windows 11 with more than 4GB of RAM or MacOS 12.7.4 or higher.

Preferred Qualifications

• Proficient in Google Suite applications, including Gmail, Google Drive, and Google Calendar.
• Previous experience working in healthcare or a strong passion for health and wellness.
• Experience working in a start-up environment, with a willingness to adapt to changing processes and priorities.

Skills and Competencies Required for Success

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to connect with individuals from diverse backgrounds. You will need to be highly organized and able to manage multiple priorities, with a strong focus on delivering exceptional customer service. Additionally, you will need to be proficient in using technology, including CRM systems and Google Suite applications.

Career Growth Opportunities and Learning Benefits

This is a fantastic opportunity to grow your career in the health and wellness industry, with a dynamic start-up company that is committed to delivering exceptional member experiences. You will have the opportunity to develop your skills and expertise in customer service, communication, and problem-solving, with a strong focus on professional development and growth.

Work Environment and Company Culture

As a Remote Member Support Representative, you will work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of teamwork, collaboration, and innovation, with a strong focus on delivering exceptional member experiences. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our team members.

Compensation, Perks, and Benefits

We offer a competitive salary of $17-$19 per hour, depending on your skills, experience, and education. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. You will also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Why Join Our Team?

If you are a motivated and empathetic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Member Support Representative, you will play a critical role in delivering exceptional member experiences and contributing to the growth and success of our client's health and wellness company. With a competitive salary, comprehensive benefits, and a dynamic start-up environment, this is a fantastic opportunity to propel your career forward and achieve your professional goals.

Don't miss out on this exciting opportunity! Apply today and take the first step towards a rewarding and challenging career as a Remote Member Support Representative!