Experienced Clinical Customer Service Representative - Remote Opportunity with blithequark

Join blithequark's Dynamic Team as a Clinical Customer Service Representative

blithequark is revolutionizing the healthcare industry by empowering individuals to live healthier and longer lives. We're seeking exceptional customer service professionals to join our high-volume call center as Clinical Customer Service Representatives. As a key member of our team, you'll play a vital role in delivering outstanding customer experiences nationwide for our specialty network programs.

About the Role

As a Clinical Customer Service Representative at blithequark, you'll be the primary point of contact for our members, addressing their inquiries and providing comprehensive information regarding their association with blithequark. Your expertise and dedication will be instrumental in supporting our company's mission to deliver exceptional customer service and drive member satisfaction.

Key Responsibilities

• Respond to incoming calls in a professional, accurate, timely, and courteous manner, ensuring a positive experience for our members.
• Ascertain the nature of the call and record information in the Communication Log, utilizing our proprietary systems to access member information.
• Provide detailed information to callers, addressing their queries and concerns in a clear and concise manner.
• Forward logs requiring further research to the relevant department, ensuring seamless issue resolution.
• Transfer callers to the appropriate queue when dealing with complex issues, such as claims or authorizations.
• Utilize online resources to provide timely and accurate responses to member inquiries.
• Manage your time effectively to ensure calls are answered within required timeframes and follow-up actions are completed in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position, driving performance excellence.
• Document all calls accurately, maintaining comprehensive records of member interactions.
• Participate in weekly staff meetings and other gatherings to discuss issues, foster teamwork, and drive departmental collaboration.
• Respond to requests from internal and external customers, demonstrating flexibility and a customer-centric approach.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent, providing a foundation for your customer service career.
• A minimum of one year of experience in customer service, preferably in an inbound call center environment, where you've developed strong communication and problem-solving skills.
• Basic computer skills, including proficiency in using proprietary systems and software applications.
• Strong verbal communication skills, with the ability to articulate complex information in a clear and concise manner.

Core Competencies

We're looking for individuals who possess:

• A positive and respectful demeanor, with the ability to establish and maintain cooperative working relationships.
• Excellent customer service skills, with a focus on meeting the needs and expectations of both internal and external customers.
• Effective listening and interpersonal communication skills, enabling you to identify critical issues and develop effective solutions.
• The ability to organize, prioritize, and manage multiple tasks, demonstrating flexibility and adaptability in a fast-paced environment.
• A proven track record of accuracy and productivity, even in the face of constant interruptions and changing circumstances.
• The capacity to analyze information, problems, and situations, developing effective solutions that drive positive outcomes.
• A commitment to maintaining strict confidentiality in all matters, upholding the trust and integrity of our members and the organization.

What We Offer

As a full-time or part-time regular employee at blithequark, you'll enjoy:

• A competitive starting pay rate of $15/hour, with the potential to increase to $16/hour within the first year, plus merit-based adjustments.
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months, recognizing your performance and contributions.
• A remote work environment, allowing you to work from the comfort of your own home with company-provided technology equipment.
• A stable and reliable internet connection, with a minimum download speed of 50 Mbps and 10 Mbps upload speed, ensuring seamless communication and productivity.

Career Growth and Development

At blithequark, we're committed to your growth and development. As a Clinical Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Advance your career through internal promotions and opportunities.
• Participate in ongoing training and development programs, enhancing your knowledge and capabilities.

Our Culture and Work Environment

blithequark is an Equal Opportunity/Affirmative Action Employer, dedicated to fostering a culture of inclusivity and respect. We value diversity and promote a work environment that's free from discrimination and harassment. As a remote worker, you'll be part of a distributed team that's passionate about delivering exceptional customer experiences and driving business success.

Compensation and Benefits

We offer a comprehensive compensation and benefits package that recognizes your contributions and supports your well-being. While specific details may vary, our benefits typically include:

• Competitive pay rates and bonus opportunities.
• A comprehensive benefits package, including health, dental, and vision coverage.
• Paid time off and holidays, allowing you to recharge and maintain a healthy work-life balance.
• Opportunities for career growth and professional development.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Clinical Customer Service Representative, you'll play a vital role in driving member satisfaction and supporting our company's mission. Apply now and join our dynamic team!

blithequark is committed to providing equal employment opportunities and welcomes applications from diverse candidates. If you require accommodations or have questions about our hiring process, please don't hesitate to contact our Human Resources Department.