Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at Blithequark

Introduction to Blithequark and the World of Remote Customer Service

Imagine a career where you can explore a world of possibilities, both at work and during your free time. At blithequark, we offer a unique opportunity to join our dynamic team and embark on a journey that will take you to new heights. As a Remote Customer Service Coordinator, you will be the face of our company, interacting with clients in a courteous, efficient, pleasant, and professional manner. Our team is dedicated to providing exceptional support to our customers, and we are looking for talented individuals like you to join our ranks.

Why You Will Love This Job

As a Remote Customer Service Coordinator at blithequark, you will have the opportunity to work with a diverse range of clients, providing support and assistance with air travel and freight services. You will be responsible for promoting and selling air journeys, providing help with passenger check-in and load acceptance, and interpreting authority's guidelines and requirements for domestic and international journeys or shipment shipments. If you are a people person with excellent communication skills and a passion for delivering exceptional customer service, then this job is perfect for you.

Key Responsibilities

• Promotes and sells air journeys to the traveling public or freight forwarders
• Provides help with passenger check-in and load acceptance
• Interprets authority's guidelines and requirements for domestic and international journeys or shipment shipments
• Meets and dispatches aircraft within set-up times
• Provides assistance to troubled passengers and clients
• Protects company properties and revenue
• Provides for a safe journey
• Possesses the physical capability and dexterity to apply motor skills to perform various job-related duties
• Uses organizational skills to perform multiple tasks within a limited time period
• Is self-motivated and requires minimum supervision
• Responds and assists during safety and emergency situations
• Follows internal/external regulations and procedures
• May be required to drive and operate air stairs to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions such as air to ground communication as well as Tower functions

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills are required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Preferred Qualifications

While not essential, the following preferred qualifications will give you a competitive edge in this role:

• Previous experience in customer service or a related field
• Knowledge of air travel and freight services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing circumstances and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Remote Customer Service Coordinator, you will have access to training and development programs that will help you build your skills and advance your career. You will also have the opportunity to work with a diverse range of clients and projects, which will help you develop your expertise and build your professional network.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of respect, empathy, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported. As a Remote Customer Service Coordinator, you will be working remotely, but you will still be part of a close-knit team that is passionate about delivering exceptional customer service.

Compensation, Perks, and Benefits

As a Remote Customer Service Coordinator at blithequark, you will be eligible for a competitive salary of $20/hour, as well as a range of perks and benefits, including:

• Travel perks: You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network
• Health benefits: You will have access to health, dental, prescription, and vision benefits that will help you stay well
• Wellness programs: We offer a range of wellness programs that will help you achieve your health and wellness goals
• 401(k) program: You will be eligible to participate in our 401(k) program, which includes company contributions after one year
• Additional benefits: You will also be eligible for our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, then we encourage you to apply for the Remote Customer Service Coordinator role at blithequark. With its competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role is perfect for anyone who is passionate about delivering exceptional customer service and wants to be part of a dynamic and inclusive team. So why not apply today and take the first step towards an exciting and rewarding career with blithequark?