Experienced Healthcare Customer Service Senior Outreach Specialist for Fully Remote Opportunities in Compassionate Patient Support and Government Assistance Program Enrollment

Introduction to Blithequark

At blithequark, we are dedicated to transforming the healthcare landscape through innovative technology and compassionate services. As a leader in providing solutions to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange, we strive to improve the lives and health outcomes of the members and patients we touch. Our mission is built on the principles of empathy, sophistication, and data-driven insights, addressing complex challenges such as uncompensated care, risk-adjusted revenue, and access to quality care measurement. With a strong presence across the country and a team of dedicated associates, blithequark has been recognized for its rapid growth and commitment to excellence, earning spots on prestigious lists such as the Inc. 5000 and the Deloitte Technology Fast 500.

Role Overview: Making a Difference in Healthcare

As a Senior Outreach Specialist at blithequark, you will play a pivotal role in our efforts to support hospitals and health plans in improving their revenue and delivering community benefits. Your primary focus will be on assisting patients and plan members with low or no income, as well as those who are aged or disabled, to enroll in government-funded assistance programs. This role is not just about customer service; it's about making a tangible difference in the lives of those who need it most. Working in a fast-paced, fully remote contact center environment, you will utilize your exceptional communication skills and compassion to guide individuals through the process of determining eligibility for Social Security benefits and/or supplemental nutritional assistance for families in need.

Key Responsibilities

• Conduct outbound and receive inbound calls with the intent of promoting blithequark's services, with a focus on phone-based interactions (approximately 90%).
• Interview patients/members via phone to gather personal and sensitive information necessary for determining eligibility for various government programs.
• Utilize blithequark's systems to ensure that all appropriate questions are asked, interpreting and explaining information such as eligibility requirements and application details to those in need.
• Employ probing questions to clarify eligibility data with patients or members, compiling, recording, and evaluating personal and financial data to determine eligibility for assistance programs.
• Ensure the safety and confidentiality of data and systems by adhering to blithequark's information security policies, understanding and agreeing to role-specific information security access and responsibilities.
• Read, understand, and agree to security policies, completing all annual security and compliance training to maintain the highest standards of data protection.

Essential and Preferred Qualifications

To excel as a Senior Outreach Specialist at blithequark, you should possess a combination of customer service experience, excellent communication skills, and the ability to work in a fast-paced, remote environment. Specifically, we are looking for:

• At least 2 years of experience in a customer service/call center environment, with a proven track record of providing exceptional support and resolving complex issues.
• Ability to place and receive calls via a computer interface, with excellent phone skills that convey empathy and professionalism.
• Strong data entry skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent critical thinking skills, allowing you to navigate complex eligibility criteria and make informed decisions.
• Ability to manage difficult conversations with grace and assertiveness, actively listening to concerns and showing compassion to those in need.
• Experience working remotely, with a private, quiet office/working space that ensures productivity and confidentiality.
• An Associate's Degree is preferred, though not required, with a focus on fields related to healthcare, customer service, or communications.

Skills and Competencies for Success

Beyond the technical skills and experience, we are looking for individuals who embody the values of compassion, integrity, and excellence. The ideal candidate will be:

• A strong communicator with the ability to articulate complex information in a clear, concise manner.
• A empathetic listener, able to understand and address the concerns of patients and members with sensitivity and professionalism.
• A problem-solver, capable of navigating complex eligibility criteria and finding solutions that benefit those in need.
• A team player, willing to collaborate with colleagues and contribute to a positive, supportive work environment.
• Adaptable and flexible, with the ability to thrive in a fast-paced, remote work setting and adjust to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Senior Outreach Specialist, you will have access to comprehensive training programs, ongoing professional development opportunities, and a clear path for career advancement. Our goal is to empower you with the skills, knowledge, and support necessary to excel in your role and achieve your long-term career objectives.

Work Environment and Company Culture

Blithequark prides itself on fostering a work environment that is inclusive, supportive, and rewarding. As a fully remote team, we prioritize open communication, collaboration, and mutual respect. Our company culture is built on the principles of empathy, innovation, and excellence, with a strong focus on making a positive impact in the healthcare sector. By joining our team, you become part of a community that values your contributions, supports your growth, and shares your passion for delivering exceptional service and support.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects your experience and qualifications, along with a comprehensive benefits package designed to support your well-being and career goals. This includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and opportunities to participate in volunteer activities on company time. Additionally, this position is bonus eligible, providing further opportunities for professional and financial growth.

Conclusion: Join the Blithequark Team

If you are a motivated, compassionate, and detail-oriented individual with a passion for delivering exceptional customer service and making a difference in the lives of others, we invite you to apply for the Senior Outreach Specialist role at blithequark. This is an extraordinary opportunity to join a dynamic team, contribute to a mission-driven organization, and grow your career in a fully remote, supportive environment. Apply today and become part of a team that is transforming the healthcare landscape, one connection at a time.