Experienced Remote Technical Support Representative - Broadband & Fiber Internet Services

Join AireBeam, a Growing Leader in the Networking Community!

AireBeam is seeking a highly skilled and customer-focused Technical Support Representative to join our team as a remote professional. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences, driving customer satisfaction, and promoting the growth of our organization.

About AireBeam and the Networking Industry

AireBeam is a subsidiary of Boston Omaha Corporation (NASDAQ: BOMN) and provides broadband fiber and fixed wireless Internet services to over 9,000 customers in Pinal County and surrounding areas. Our company is committed to delivering high-quality services and fostering a diverse and inclusive workplace. As a leader in the networking community, we are dedicated to staying at the forefront of technological advancements and providing innovative solutions to our customers.

Key Responsibilities

• Provide exceptional customer service by responding to customer inquiries, resolving technical issues, and addressing concerns in a timely and professional manner.
• Engage in real-time troubleshooting with customers to resolve technical issues related to our broadband fiber and fixed wireless Internet services.
• Educate customers on the installation, use, and maintenance of our products and services.
• Identify opportunities to offer additional or upgraded services to customers, promoting sales growth and customer satisfaction.
• Utilize company databases, customer information, and collaboration with other departments to resolve customer issues and improve overall customer experience.
• Work in a call center environment, handling support tickets, chats, texts, and inbound calls.
• Demonstrate a customer-centric approach, actively listening to customers, and responding to their needs and concerns.

Essential Qualifications

• High school diploma or equivalent work experience.
• 1 year of work experience providing service directly to customers.
• 1 year of experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.
• Strong computer skills and ability to navigate through multiple screens.
• Previous telecommunications experience is preferred.
• Keen aptitude for helping customers and a customer experience focus.

Preferred Qualifications

• 1 to 2 years of work experience in a customer service role.
• Bilingual skills in English/Spanish (ability to read, write, and speak fluently).
• Experience working in a call center environment.
• Familiarity with Windows operating systems.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer-centric approach with a focus on delivering exceptional customer experiences.
• Strong technical skills, including proficiency in using computer software and hardware.

Career Growth Opportunities and Learning Benefits

At AireBeam, we are committed to fostering a culture of continuous learning and professional growth. As a Technical Support Representative, you will have opportunities to develop your skills and advance your career within the company. Our comprehensive training program will equip you with the knowledge and expertise needed to succeed in your role and beyond.

Work Environment and Company Culture

AireBeam is a remote-friendly company that values flexibility and work-life balance. As a remote Technical Support Representative, you will work from the comfort of your own home, with the support of our state-of-the-art technology and collaborative team. Our company culture is built on a foundation of diversity, inclusion, and respect, and we strive to create a work environment that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $17.00 - $19.00 per hour. Our benefits include:

• Paid Time Off: 2 weeks paid vacation per year and 1 week paid sick leave.
• Company Paid Insurance: Health, Dental, Vision, Life, AD&D, and Short-Term Disability Insurance.
• 401(k) with Company Match: Eligible after 1 year of employment.
• Opportunities for career growth and professional development.

Why Join AireBeam?

AireBeam is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We are looking for talented and motivated individuals to join our team and contribute to our mission of delivering exceptional customer experiences and driving business growth. If you are a customer-focused professional with a passion for technical support, we encourage you to apply for this exciting opportunity.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. As a Technical Support Representative, you will play a critical role in shaping the customer experience and driving the success of our organization. Apply now to join our team and start your journey with AireBeam!