Experienced Customer Service Representative – Federal Student Aid Loan Servicing Support at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about making a positive impact on people's lives through exceptional customer service. As a leading provider of support services, we are committed to delivering high-quality solutions that meet the evolving needs of our clients and customers. The customer service industry is rapidly growing, and we are seeking talented and dedicated professionals to join our team. If you are a motivated and empathetic individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Job Overview

We are currently seeking experienced Customer Service Representatives to support the Department of Education in providing exceptional service to customers regarding Federal Student Aid (FSA) Loan Servicing. As a Customer Service Representative at blithequark, you will be responsible for responding to incoming calls, chats, and emails, as well as making outbound calls to customers. You will utilize your excellent communication skills, problem-solving abilities, and knowledge of customer service principles to provide timely and effective solutions to customer inquiries and concerns.

Key Responsibilities

• Respond to customer service inquiries and problems via telephone, email, or chat, and record consistent problem areas
• Utilize available systems, knowledgebase, and standard technology such as telephone, email, and web browser to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Support Contact Center expectations as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent with 6 months of customer service experience
• Fluent in English, with excellent verbal and written communication skills
• Basic math and PC skills, including MS Office applications
• Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Regular and predictable attendance is required
• Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Prior experience in customer service, preferably in a call center environment
• Knowledge of Federal Student Aid (FSA) Loan Servicing principles and procedures
• Experience with computerized systems for tracking, information gathering, and/or troubleshooting
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Adaptability and flexibility in a rapidly changing environment
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Paid, comprehensive training to ensure you have the knowledge and skills necessary to succeed in your role
• Ongoing coaching and feedback to support your continued growth and development
• Opportunities for advancement and career progression within the company
• A supportive and collaborative work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service Representative, you will be working in a remote environment, with the opportunity to work from the comfort of your own home. You will be part of a dynamic and supportive team, with regular opportunities for communication and collaboration.

Home Office Requirements

To ensure your success in this role, you will need to meet the following home office requirements:

• Internet speed of 25 mbps or higher
• Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
• Personal desktop or laptop computer to use for the first few weeks of training
• Private work area and adequate power source

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Hourly base pay rate of $17.20
• Additional bonuses available
• Paid training
• Opportunities for career advancement and growth
• A supportive and collaborative work environment

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth and development in a rapidly evolving industry. Apply now to take the first step in your career with blithequark!