Experienced Associate, Remote Network and Digital Channels Adoption Specialist - Delivering Exceptional Customer Service and Driving Business Growth through Innovative Strategies and Solutions

Introduction to blithequark

At blithequark, we are passionate about revolutionizing the way our customers interact with us through digital channels. As a leader in the financial services industry, we recognize the importance of providing our customers with seamless, efficient, and personalized experiences. Our commitment to innovation and customer satisfaction has led us to seek an exceptional Associate, Remote Network (Chat) to join our team. In this role, you will play a vital part in driving the adoption of digital channels among our customers, providing top-notch support and communication, and contributing to the development of cutting-edge strategies and initiatives.

Job Overview

The Associate, Remote Network (Chat) will be responsible for delivering proactive and dynamic customer service, referring customers to digital channel options, and supporting the definition and development of digital channels adoption strategies. This position will be based on-site in Bayamón, PR, and will require frequent visits to physical channels to provide feedback and communicate defined strategies related to digital channels adoption. If you are a motivated and results-driven individual with a passion for digital innovation and customer satisfaction, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver proactive and dynamic customer service, demonstrating a positive and helpful attitude toward customers (internal and external)
• Refer customers to digital channel options according to their needs, ensuring a personalized and efficient experience
• Support the definition and development of digital channels adoption strategies for existing and new clients, leveraging industry insights and best practices
• Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption, ensuring a cohesive and omnichannel experience
• Apply gained insights and data to create pitch-perfect digital briefs and customer journeys, driving business growth and customer satisfaction
• Stay up to date on current and future blithequark's digital channels capabilities, providing cutting-edge insights and guidance to personnel
• Participate in presentations as an expert in the digital channels' arena, showcasing thought leadership and industry expertise
• Participate in testing processes as part of the development of new digital tools, ensuring seamless integration and optimal performance
• Support the generation of continuous motivation, contests, and different initiatives to achieve results, fostering a culture of innovation and excellence
• Support the preparedness of processes, communications, guided facts sheets, or any necessary documentation to serve as tools for branches, ensuring operational efficiency and effectiveness

Essential Qualifications

• Bachelor's degree in Business Administration with a major in finance or a related field, preferable
• Two (2) years' experience in a financial services company or related work of management, required
• Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities
• Excellent knowledge of industry operating policies, procedures, and regulations (state and federal)
• Excellent analytical skills to determine critical issues and areas in need of improvement, with the ability to find creative solutions while considering all aspects, departments, and individuals affected
• Excellent written and verbal communication skills, with a demonstrated ability to create processes and procedures, lead projects, and communicate results
• Fully Bilingual - English and Spanish (written and verbal), required
• Proficiency in MS Office (Word, Excel, Outlook), reporting systems, and other business applications, required

Preferred Qualifications

• Experience in digital channels adoption and customer experience management
• Knowledge of digital marketing and social media platforms
• Experience with data analysis and reporting tools
• Certifications in digital marketing, customer experience, or related fields

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Associate, Remote Network (Chat), you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and development programs to enhance skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading tools and technologies
• Collaborative and dynamic work environment that fosters innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of innovation, customer satisfaction, and employee engagement. As an Associate, Remote Network (Chat), you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences. Our work environment is characterized by:

• Open communication and collaboration
• Recognition and reward for outstanding performance
• Opportunities for feedback and growth
• A culture of innovation and continuous improvement
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a range of perks and benefits, such as:

• Competitive salary and bonus structure
• Comprehensive health and wellness program
• Retirement savings plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth
• Access to exclusive employee discounts and perks

Conclusion

If you are a motivated and results-driven individual with a passion for digital innovation and customer satisfaction, we encourage you to apply for the Associate, Remote Network (Chat) role at blithequark. As a member of our team, you will have the opportunity to make a real impact on our customers' lives, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and innovative company that is shaping the future of financial services. Apply now and take the first step towards an exciting and rewarding career at blithequark!