Experienced Phone and Chat Support Specialist – Healthcare Credential Verification and Customer Service Expert

Welcome to blithequark: Empowering Essential Healthcare Workers

At blithequark, we are dedicated to making a positive impact in the lives of essential healthcare workers by connecting them with the facilities that need their expertise. As a Phone and Chat Specialist, you will play a vital role in our mission to support these heroes. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join our dynamic team.

About the Role

As a Phone and Chat Specialist at blithequark, you will be responsible for verifying the credentials of nurses who have selected healthcare facilities to work with. Your primary tasks will include navigating online platforms to confirm the validity of credentials, following up with nurses via written messages, and handling inbound and outbound phone calls to update them on the status of their shift assignments. Your exceptional communication skills, technical savvy, and ability to work independently will make you an invaluable asset to our team.

Key Responsibilities:

• Manage large volumes of inbound and outbound calls in a timely and professional manner
• Simultaneously handle multiple chat channels, ensuring seamless communication with our customers
• Follow established communication scripts when addressing various topics, ensuring consistency and quality in our interactions
• Identify customers' needs, clarify information, research, and provide solutions or alternatives, demonstrating a customer-centric approach
• Access company and client resources to accurately handle calls, ensuring that our customers receive the best possible support
• Perform data entry and customer service tasks with precision and efficiency
• Navigate online platforms efficiently to verify credentials and update records
• Work on requests and records received for shift sign-ups, ensuring that all necessary information is accurate and up-to-date
• Skillfully transition between tasks without compromising efficiency or composure, demonstrating adaptability and resilience
• Maintain punctuality, attendance, and a positive, professional demeanor in all customer interactions
• Be available for cross-training as requested, demonstrating a willingness to learn and grow with our team

Qualifications and Requirements

To succeed as a Phone and Chat Specialist at blithequark, you should possess:

• At least 1 year of customer service or customer support experience, preferably in a call center or office environment
• Technical savvy, with the ability to navigate online platforms and learn new systems quickly
• Previous remote work experience is a plus, as you will be working from home and must be self-motivated and disciplined
• A typing speed of 35 words per minute, with high accuracy, to efficiently handle data entry and communication tasks
• Strong phone and verbal communication skills, combined with active listening, to provide exceptional customer service
• A background check will be required, in accordance with state and federal laws, to ensure the integrity of our team

Essential Skills and Competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to research and provide solutions to customers' needs
• Ability to work independently, with minimal supervision, and as part of a team, demonstrating flexibility and adaptability
• Technical skills, including proficiency in Microsoft Office and the ability to learn new software and systems
• Time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Phone and Chat Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer service, communication, and technical areas
• Ongoing coaching and feedback, to support your professional development and help you achieve your goals
• Opportunities for cross-training and career advancement, as you gain experience and demonstrate your capabilities
• A dynamic and supportive work environment, where you can learn from and share knowledge with your colleagues

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Phone and Chat Specialist, you can expect:

• A remote work environment, with the flexibility to work from home and maintain a healthy work-life balance
• A collaborative and supportive team, where you can share ideas, ask questions, and receive feedback
• Regular team meetings and updates, to keep you informed about company news, goals, and initiatives
• Recognition and rewards for outstanding performance, demonstrating our appreciation for your hard work and dedication

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A starting hourly rate of $14, with the potential for increases based on performance and attendance
• Shift differentials, to reward your flexibility and commitment to our customers
• Paid training, to ensure that you have the skills and knowledge needed to succeed in your role
• Full-time employment, with a regular schedule and opportunities for career advancement
• Equipment and software provided, to support your work and ensure that you have the tools needed to excel

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for the Phone and Chat Specialist role at blithequark. Join our dynamic team and become part of a mission that makes a real difference in the lives of essential healthcare workers. Apply now and take the first step towards a rewarding and challenging career with blithequark!