Experienced Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Efforts and Customer Support

Join the blithequark Team: Empowering Customer Service Excellence in Disaster Relief Efforts

blithequark is a leading inbound call center focused on delivering exceptional customer service and benefits compliance. With a proven track record of success, we have earned the prestigious Great Place to Work award not once, but twice! Our organization is dedicated to providing top-notch support to over 1,000 companies, and we are now seeking highly motivated and team-oriented individuals to join our team as temporary remote Catastrophe (CAT) Customer Service Representatives.

About the Role: Temporary Remote CAT Customer Service Representative

As a temporary remote CAT Customer Service Representative at blithequark, you will play a vital role in our catastrophe relief efforts, providing empathetic and supportive customer service to individuals affected by disasters. This is a unique opportunity to make a positive impact on people's lives during challenging times while working from the comfort of your own home.

Key Responsibilities:

• Deliver exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offer empathy and support to customers during the claim process, ensuring a positive experience.
• Collect and document all claim details provided by the customer into the claim accurately.
• Identify and resolve customer issues by adhering to client-specific handling instructions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Requirements and Qualifications:

Essential Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (40+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• The ability to thrive in a fast-paced environment.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a background investigation and drug test as part of the onboarding process.

Preferred Qualifications:

• Previous experience in customer service or a related field.
• Familiarity with claim management systems and processes.
• Experience working in a remote or virtual environment.

Technical Requirements:

Computer Requirements:

• Operating System – Windows 10, Windows 11, Windows Home.
• Not Supported – Chromebooks, macOS, Linux, Etc.

Network Requirements:

• Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net).
• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

What We Offer:

Benefits and Compensation:

• Job Type: Temporary/Seasonal.
• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims).
• Expected Hours: 2 – 40 hours per week.
• Pay: $15 per hour.
• Ability to work from home when convenient for you.

Why Join blithequark?

At blithequark, we pride ourselves on being a Great Place to Work, and we strive to create a positive and supportive work environment. As a temporary remote CAT Customer Service Representative, you will have the opportunity to:

• Make a meaningful impact on people's lives during challenging times.
• Develop your customer service skills and expertise.
• Work from the comfort of your own home and enjoy a flexible schedule.
• Be part of a dynamic and supportive team.
• Take advantage of opportunities for rehire during high-volume timeframes.

How to Apply:

If you are a motivated and customer-focused individual looking for a temporary remote opportunity, we encourage you to apply for this exciting role at blithequark. Please submit your application, and our team will be in touch to discuss the next steps.

Join our team and be part of a company that values its employees and strives to make a positive impact on the lives of others.