Experienced Full Stack Customer Support Specialist – Technical Issue Resolution & Client Services at $28/Hour with blithequark

Introduction

Are you ready to embark on a journey of endless possibilities, both at work and during your downtime? Join the blithequark family, and you'll traverse the globe, develop your skills, and become the best version of yourself. As you set out on this new adventure, you'll tackle challenges with adaptability and finesse, acquiring new skills and propelling your career while having a great time. Advance both your personal and work life, and get ready to soar!

About blithequark

blithequark is a leading player in the aviation industry, renowned for its commitment to excellence and customer satisfaction. With a rich history and a strong presence in the market, we are dedicated to providing top-notch services to our clients. Our company culture is built on the principles of innovation, teamwork, and respect, making us an attractive employer for professionals seeking a dynamic and supportive work environment.

Job Summary

We are seeking an experienced Full Stack Customer Support Specialist to join our team at blithequark. As a key member of our Customer Support team, you will be responsible for providing technical support to our clients via phone, resolving hardware and software issues, and ensuring a seamless customer experience. If you have a passion for problem-solving, excellent communication skills, and a desire to work in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Provide first-level issue troubleshooting via phone for all hardware and software supported by our IT systems.
• Resolve issues that can be solved via phone and escalate complex issues to certified support specialists.
• Offer first-level support to end clients for PC hardware and network (Windows 7/Windows XP environments) and mainframe (UNIX/IBM) environments.
• Conduct issue diagnosis for various IT areas, including Voice, WAN, LAN, PC, printer, password resets, and more.
• Collaborate with internal and external support teams and third-party vendors to identify and address core issues.
• Simulate or reproduce client issues to resolve working troubles.
• Maintain daily awareness of outages and issues system-wide.
• Escalate incidents to acceleration teams to ensure client resolution.
• Provide timely communication (oral or written) to Level 2 support or other service personnel as needed.
• Expeditiously consult with Level 2 support or other service personnel regarding quality issues to determine adequacy or procedure.
• Remain at work longer than required as needed and when approved.
• Maintain confidentiality regarding employee, company, and client information.
• Demonstrate commitment to and compliance with all company and departmental policies, procedures, and practices.

Requirements

Essential Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of help desk or client support experience.
• 2+ years of troubleshooting experience with service desk environments.
• Knowledge and experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff.

Preferred Qualifications

• Apple certification (Apple Genius).
• A+ Certification.

Skills and Competencies

• Strong interpersonal, written, and verbal communication skills.
• Ability to perform multiple tasks in a demanding environment.
• Strong problem-solving and analytical skills.

What We Offer

Compensation and Benefits

At blithequark, we offer a comprehensive compensation package, including:

• Competitive hourly rate of $28.
• Medical benefits: Access to health, dental, prescription, and vision benefits from day one.
• Health programs: Tools, resources, and support to help you be your best self.
• 401(k) program: Available upon enrollment, with company contributions available after one year.
• Additional benefits: Employee assistance program, pet insurance, and discounts on hotels, cars, travel, and more.

Career Growth and Learning

At blithequark, we are committed to the growth and development of our employees. We offer:

• Opportunities for career advancement and professional growth.
• Training and development programs to enhance your skills.
• A supportive and inclusive work environment that encourages learning and innovation.

Work Environment and Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment that values:

• Diversity and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Employee well-being and satisfaction.

Conclusion

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Join our team and become part of a dynamic and supportive work environment that values growth, innovation, and customer satisfaction. Apply now and take the first step towards a rewarding career with blithequark!