Experienced Full-Time Customer Service Associate - Nights and Weekends with Opportunities for Growth at Blithequark

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Live Event Industry

Blithequark is a leading player in the live event industry, providing a platform for buying and selling tickets to various events. We are seeking a highly skilled and motivated Customer Service Associate to join our team in Coppell, TX. As a Customer Service Associate, you will play a critical role in managing transactions and relationships with our valued sellers and customers, ensuring that we provide elite service to both parties.

About the Role

As a Customer Service Associate at Blithequark, you will be responsible for taking calls and responding to emails on a broad range of event and order-related questions. You will work closely with our sellers and customers to resolve issues, provide solutions, and ensure that their experiences with our platform are exceptional. This is a full-time role that requires a strong customer service mindset, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone and email, providing timely and effective solutions to their queries
• Manage transactions and relationships with sellers and customers, ensuring that their experiences with our platform are exceptional
• Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance
• Play an active role in continued learning to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

Role Expectations: First 30, 90, and 180 Days

As a Customer Service Associate at Blithequark, you will have specific role expectations that you will need to meet in the first 30, 90, and 180 days of your employment. These expectations are designed to help you develop the skills and knowledge you need to be successful in your role.

30 Days:

• Complete new hire orientation, gaining the knowledge and resources about how Blithequark operates and the live event industry you need to be successful
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

90 Days:

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

180 Days:

• Play an active role in continued learning to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring

To be successful as a Customer Service Associate at Blithequark, you will need to have the following skills and qualifications:

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments

Work Environment and Company Culture

At Blithequark, we are committed to creating a work environment that is supportive, inclusive, and rewarding. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction. We offer a range of benefits and perks to our employees, including:

• Competitive salary and benefits package
• Overtime eligibility
• Bi-annual bonuses
• Annual equity grant
• Opportunities for career growth and professional development
• Flexible work arrangements, including a hybrid model with 3 days in the office and 2 days at home

Compensation and Benefits

We offer a competitive salary and benefits package to our Customer Service Associates, including:

• $40,000 base salary
• Overtime eligibility
• Bi-annual bonuses
• Annual equity grant

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and discussing this opportunity further.