Experienced Customer Service Representative - Remote Work from Home Opportunity with blithequark - Delivering Exceptional Policyholder Experience

Join the blithequark Team as a Customer Service Representative

blithequark is seeking a highly skilled and compassionate Customer Service Representative to join our team on a remote work-from-home basis. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our policyholders and interested third parties by providing clear explanations of policy coverage, claim status, and assisting with claim payments or other policy information. If you have a passion for helping others, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading organization dedicated to providing top-notch services to our customers. We value our policyholders and strive to build long-lasting relationships with them. Our team is committed to delivering exceptional customer experiences, and we are looking for talented individuals like you to join our crew. By working with blithequark, you will be part of a dynamic team that prioritizes customer satisfaction, innovation, and growth.

Key Responsibilities

As a Customer Service Representative at blithequark, your primary duties and responsibilities will include:

• Heavy phone contact with policyholders, providers, and interested third parties to address their queries and concerns.
• Processing policyholder requests from correspondence, phone calls, and emails in a timely and efficient manner.
• Reviewing and maintaining new and revised procedures regarding policy information to ensure accuracy and compliance.
• Managing department standards for the number of calls, average handle time, and time management to meet productivity goals.
• Maintaining confidentiality and handling sensitive information with care.
• Utilizing excellent alpha and number recognition skills to accurately process information.
• Demonstrating mathematical abilities to perform calculations and analyze data.
• Possessing basic PC skills and being able to learn new software applications quickly.
• Handling high-stress situations calmly and with tact and professionalism.
• Making strong decisions with the ability to analyze situations and make logical conclusions.

Requirements and Qualifications

To be successful as a Customer Service Representative at blithequark, you will need:

Essential Qualifications:

• High school diploma or equivalent required; some college preferred.
• At least one year of office experience preferred; telecommunications experience a plus.
• Life and Health insurance background and knowledge of insurance operations desired.
• Excellent customer service background and good phone skills.
• Strong communication, both written and oral, and organization skills.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent alpha and number recognition skills.
• Demonstrated mathematical abilities.
• Basic PC skills and ability to learn new software applications quickly.
• Ability to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Reliable and predictable attendance required.
• Must be able to type at least 30WPM.

Preferred Qualifications:

• Bilingual employees (Eng/Span) are eligible for a pay differential.
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying.

Physical Requirements

As a Customer Service Representative at blithequark, you will be required to:

• Work in a home office or quiet designated space with minimal distractions.
• Have heavy phone and PC usage, sitting for extended periods of time, and frequently reaching above shoulder level.
• Work in a fast-paced environment with a high volume of calls and emails.
• Reside in the Greater Houston Area.
• Have high-speed internet (20mbps/Upload) and a smartphone.

What We Offer

At blithequark, we value our employees and offer a range of benefits and perks, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Why Join blithequark?

By joining blithequark as a Customer Service Representative, you will be part of a team that prioritizes customer satisfaction, innovation, and growth. You will have the opportunity to:

• Make a positive impact on policyholders' lives.
• Develop your skills and expertise in a dynamic and supportive environment.
• Work with a talented team of professionals who share your passion for customer service.
• Enjoy a flexible and remote work arrangement that allows for work-life balance.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.