Experienced Full Stack Customer Service Representative – Airline Industry with Comprehensive Benefits & Travel Perks at blithequark

Join the Team at blithequark: Where Passion Meets Purpose in Aviation

blithequark is on a mission to become the best airline in the history of aviation, and we're looking for talented individuals like you to join our team. As a global organization operating in hundreds of locations around the world, we have a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly. Our shared cause – Connecting people and uniting the world – is about more than just getting people from one place to another. It's about creating a culture of inclusivity, diversity, and excellence.

About the Role: Customer Service Representative

As the face of blithequark, you will be the professional in the airport who crafts meaningful connections and encourages an environment where everybody feels welcome, valued, and respected. You'll be interacting with our domestic and international clients in our lobbies and at gates, supporting them with ticketing and luggage, greeting clients as they start and end their journey, and doing it with a smile. Your goal will be to offer a friendly, professional, confident, and insightful career to help solve customer travel issues and make their experience memorable.

Key Responsibilities:

• Interacting with customers in a kind and helpful manner to craft memorable experiences and build customer loyalty and retention
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we've inconvenienced a customer
• Working daily with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Handling challenging situations with composure and managing issues while not taking customer frustration personally
• Collaborating with others, assisting colleagues, and supporting them in achieving success with new processes and technologies

What We Offer: A World of Opportunities

At blithequark, we're committed to providing our employees with competitive benefits packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business resource organization" groups to world-class benefits, 401k, and privileges like space-available travel, blithequark is a one-of-a-kind place to work.

Benefits and Perks:

• Fly blithequark for free – domestic and international – and bring your friends and family too!
• Flexibility: opportunities for overtime and the ability to trade shifts to work a flexible schedule
• Phenomenal benefits: 401(k), pension plan, health insurance, and an employee assistance Plan for you and your family
• Build your career: the opportunity to learn and grow into leadership roles with over half of our leaders starting within the operation
• Up to $27.00 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime

Qualifications: What We're Looking For

Essential Qualifications:

• High school diploma, GED, or equivalent
• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
• Ability to obtain a SIDA badge and meet airport requirements for badging
• Legally authorized to work in America without sponsorship
• Ability to meet the company's attendance requirements and uniform and appearance standards

Preferred Qualifications:

• Previous customer service experience in the airline industry or a related field
• Experience working in a fast-paced, dynamic environment
• Strong communication and problem-solving skills
• Ability to work in a team environment and build strong relationships with colleagues and customers

Skills and Competencies:

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be adaptable and flexible. You'll also need to be able to navigate challenging situations with composure and manage issues while maintaining a positive attitude.

Career Growth Opportunities:

At blithequark, we're committed to helping our employees grow and develop their careers. With opportunities to learn and grow into leadership roles, you can build a long-term career with our company. Over half of our leaders started within the operation, and we're looking for talented individuals like you to join our team.

Work Environment and Company Culture:

At blithequark, we're proud of our company culture and work environment. We strive to create a culture of inclusivity, diversity, and excellence, and we're committed to providing our employees with a positive and supportive work environment. Our employees are our greatest asset, and we're looking for individuals who share our values and are passionate about delivering exceptional customer experiences.

Compensation and Benefits:

We offer competitive compensation and benefits packages to our employees, including a salary range of $27-$35 per hour, depending on experience. Our benefits package includes 401(k), pension plan, health insurance, and employee assistance Plan, as well as perks like space-available travel and flexible scheduling.

Conclusion:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career in the airline industry, we encourage you to apply for this exciting opportunity at blithequark. With a competitive salary and benefits package, opportunities for career growth and development, and a positive and supportive work environment, we're confident that you'll find this role to be a great fit. Apply today and join our team at blithequark!