Experienced Hospice Patient Care Coordinator – Clinical and Management Support Specialist for Exceptional Patient Experience

Introduction to Intrepid USA

Imagine being part of a top 10 national home healthcare company that has been making a difference in the lives of patients and their families for over 50 years. At Intrepid USA, our vision is centered around providing affordable, personalized, patient and family-centered medical home healthcare, home hospice, private duty homecare, and independent living support services. We are committed to delivering these services in a concierge style, on-demand, to create an exceptional patient experience. Our culture is driven by servant-based leadership, with our clinical teams at the forefront and our CEO supporting the organization from the bottom up. We believe in empowering our Care Centers to manage their local operations, clinical, and patient experience, allowing them to be embedded in the fabric of the communities they serve.

Job Overview

We are seeking an experienced and compassionate Hospice Patient Care Coordinator to join our team in Bloxom, VA. As a Patient Care Coordinator, you will provide clinical and management support to the Clinical Nursing Supervisor, ensuring the quality and safe delivery of hospice care services. You will be responsible for the day-to-day clinical operation of the Hospice program, assisting with staffing and scheduling, and providing direct patient care as needed. If you are passionate about delivering exceptional patient experiences and have a strong clinical background, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist the Clinical Nursing Supervisor in ensuring quality and safe delivery of hospice care services
• Provide direct patient care, including skilled nursing visits, coordination of care, and establishing plans of care
• Facilitate communication and coordination of care between clients, families, caregivers, physicians, and other service providers
• Assist in monitoring patient records to ensure compliance with documentation requirements and program-specific rules
• Participate in the QA process of medical records and assist in the completion of annual competencies and on-site visits for clinical staff
• Provide orientation, training, or in-services to new hires and the care team to assure the quality and appropriateness of care provided
• Assist in the completion of monthly and quarterly audits and facilitate the audit process for clinical and billing purposes

Essential Qualifications

• Graduate of an accredited school of nursing
• Current Registered Nurse licensure (in good standing) in the state(s) of practice
• Current CPR certification
• Valid driver's license and automobile insurance
• Three (3) years of clinical experience, including two (2) years of hospice experience and one (1) year of supervisory experience in a clinical setting

Preferred Qualifications

• Business coursework (business, finance, accounting, or human resources) in addition to a nursing license
• Experience with EHR systems and their implementation/optimization in complex clinical settings
• Proficiency with federal, state, and governing agency regulations
• Strong ability to be the public face of the organization and serve as an advocate for Home Healthcare, Home Hospice, and other service lines

Skills and Competencies

• Passion and commitment to clinical excellence, quality, and integrity
• Positive attitude and ability to fit in as a collaborative team member for patient care
• Excellent interpersonal communication and patient/family engagement skills
• Commitment to clinical documentation excellence and quality, along with the ability to educate and inspire others
• High energy, focus, work ethic, motivation, and commitment to lifelong learning and growth
• Flexibility with diverse clients, cultures, and environments, allowing you to provide excellent care

Career Growth Opportunities and Learning Benefits

At Intrepid USA, we are committed to the growth and development of our team members. We offer an industry-leading online training system and modules for continuing education through Intrepid University. Our Clinician-centric WellSky EHR improves clinical documentation quality and patient care. We also provide competitive pay, healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits, and a 401K plan. Our team members enjoy supportive time away through PTO time and company-paid holidays, as well as mobile benefits access, 98.6 telemedicine access, health education library, and health cost estimator.

Work Environment and Company Culture

Our company culture is built on servant-based leadership, with a focus on empowering our clinical teams to deliver exceptional patient experiences. We believe in creating a positive and supportive work environment that allows our team members to thrive. Our Care Centers are not franchises, and we have a National Support Center that helps our Care Center leaders manage and drive their local operations. We are committed to caring for our patients as if they were our family and strive to make a difference in the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive salary for this role, reflecting our commitment to attracting the best talent. Our benefits package includes healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account, and a 401K plan. We also provide company-paid Life Insurance up to $50K and AD&D insurance, with the option of additional affordable voluntary life and AD&D. Our team members enjoy supportive time away through PTO time and company-paid holidays, as well as mobile benefits access, 98.6 telemedicine access, health education library, and health cost estimator.

Conclusion

If you are a compassionate and experienced hospice professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Hospice Patient Care Coordinator at Intrepid USA, you will have the chance to make a difference in the lives of patients and their families, while also growing your career and developing your skills. Don't miss out on this opportunity to join our team and become a vital part of our success story. Apply now and let's discuss how you can become a part of our exceptional team!

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