Experienced Full Stack Customer Experience and Partnership Specialist - Remote - Blithequark

Join the Mission-Driven Team at Blithequark

Blithequark is revolutionizing the way parents save and share important memories and documents with their loved ones. As a Customer Experience and Partnership Specialist, you will be an integral part of our founding team, driving growth, and shaping the future of our company. If you're a self-motivated, entrepreneurial individual with a passion for customer experience and partnerships, we want to hear from you!

About Blithequark

Blithequark is an innovative online platform that provides a secure and organized way for parents to save everything that matters during every life stage. Our mission is to become a household name, helping families preserve their legacy and create a lasting impact. With big ambitions to reach 100 million users in the next 10 years, we're looking for talented individuals like you to join our journey.

Key Responsibilities

• Customer Experience: Handle all aspects of customer experience, including content creation, email management, and customer service inquiries. Identify opportunities to improve engagement and develop strategies to drive subscriber growth.
• Affiliate Program Management: Launch and manage our affiliate program with diverse partners, including moms, teenagers, and retired individuals. Develop and execute plans to drive program growth and success.
• Business Development: Conduct outreach to financial advisors, lawyers, and life insurance agents to explore partnership opportunities and expand our reach.
• Product Research: Conduct weekly product research with friends and colleagues to gather feedback and insights, informing product positioning and development.
• Content Creation: Develop written materials and images for customer emails, marketing campaigns, and other initiatives as needed.
• Collaboration: Work effectively as part of a small team, sharing workload and responsibilities to drive company growth.

Essential Qualifications

• Parent-Centric Mindset: Understand the mindset of a parent and be able to "live the brand," empathizing with our target audience.
• Experience: 5+ years of experience in customer experience, partnerships, entrepreneurship, or working for a rapidly growing startup.
• Passion and Work Ethic: Possess a strong passion for entrepreneurship and a work ethic that drives results in a fast-paced, dynamic environment.
• Metrics-Driven: Experience with metrics-driven goals and achieving objectives, with a focus on data-driven decision-making.
• Communication Skills: Excellent written and verbal communication skills, with the ability to craft articulate and convincing emails.
• Resilience and Adaptability: Energetic, positive, and resilient, with the ability to handle dead-ends and setbacks.
• Organizational Skills: Effective problem-solving, multi-tasking, time management, and organizational skills, with the ability to work efficiently as a self-starter in a remote environment.

Preferred Qualifications

• Experience in Multiple Industries: Experience working in multiple industries, including customer experience, partnerships, and entrepreneurship.
• Technical Skills: Familiarity with CRM software, email marketing tools, and other technologies used in customer experience and partnerships.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Experience and Partnership Specialist, you'll have opportunities to:

• Take on new challenges and responsibilities as the company grows.
• Develop your skills in customer experience, partnerships, and entrepreneurship.
• Collaborate with a talented team of professionals who are passionate about making a difference.
• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a dynamic, supportive work environment that encourages collaboration, creativity, and growth. As a remote team member, you'll have the flexibility to work from anywhere, with access to:

• A talented team of professionals who are passionate about making a difference.
• Opportunities for professional growth and development.
• A culture that values innovation, creativity, and entrepreneurship.
• A comprehensive benefits package, including medical, dental, vision, life, accident, and disability coverage.

Compensation and Benefits

We offer a competitive compensation package, including:

• $70K - $80K annual base salary, depending on experience.
• Future equity opportunities.
• $125.00/month work-from-home subsidy.
• Paid vacation, sick, and public holidays.
• Medical, dental, vision, life, accident, and disability coverage.
• Health Savings and Flexible Savings Accounts.
• 401k Plan with annual company match.
• Up to $300 pet adoption reimbursement.

Working Hours

9:00 AM - 5:00 PM, Monday - Friday (remote work arrangement).

Conclusion

If you're a motivated, entrepreneurial individual with a passion for customer experience and partnerships, we encourage you to apply for this exciting opportunity at Blithequark. Join our team and help us revolutionize the way parents save and share important memories and documents with their loved ones. Apply now and take the first step towards a fulfilling career with a mission-driven company!