Experienced Customer Service Representative - Remote Weekend Position in the US - Delivering Exceptional Experiences for Leading Brands

Join the Team at blithequark: Where Customer Experience Meets Innovation

blithequark is a pioneering company that provides cutting-edge contact center and debt collections services to the world's most renowned brands. Our clients include a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and government contracts. We specialize in business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. As a fast-paced, rapidly growing company with a coast-to-coast presence, we're poised for multi-fold expansion over the next few years.

About the Role: Customer Service Representative (Remote - Weekends ONLY)

We're seeking an exceptional Customer Service Representative to join our team of top performers. As a Customer Service Rep, you will be responsible for delivering outstanding customer experiences, providing support for our business processes, and being an integral part of our dynamic team. This is a unique opportunity to work in a performance-oriented environment where your character, intelligence, communication skills, and personal motivation will shine.

Key Responsibilities:

• Respond to inbound phone calls, emails, live chats, and other communication channels, providing timely and effective solutions to customers.
• Exceed daily quotas for inbound/outbound phone calls, emails, and live chats, demonstrating high productivity and efficiency.
• Record detailed notes of customer communication, maintaining accurate records and identifying trends for escalation.
• Create lifelong customers by delivering creative, personal, comprehensive, and unique responses that showcase the customer's value.
• Maintain high standards of professionalism and customer service, responding efficiently and courteously to customer inquiries.
• De-escalate situations involving dissatisfied customers, utilizing effective communication and problem-solving skills.
• Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best possible experience for customers.
• Operate in a remote work environment, utilizing proficient computer skills and technical knowledge.
• Adapt to a fast-paced and ever-changing work environment, demonstrating flexibility and a positive attitude.
• Maintain consistent and undivided attention to assigned responsibilities, prioritizing tasks and managing workload effectively.

Essential Qualifications and Skills:

• Clear and articulate telephone voice without major background noise or distractions.
• Ability to plan, prioritize, and organize workloads, demonstrating excellent time management skills.
• Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly.
• Reliable individual with consistently excellent work performance and a strong work ethic.
• Experience with a multi-line phone system and computer skills, including Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing.
• Upbeat and positive attitude, with the ability to maintain the reputation of blithequark and assigned clients.
• Ability to adapt to change in a rapidly expanding dynamic organization.

Preferred Qualifications and Experience:

• Independent self-starter with excellent time management skills and a strong customer service background (1-3 years' experience in a customer service capacity).
• High School diploma or GED required.
• Must be at least 18 years of age.
• Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed).
• This position is weekends only with a start time of 2 PM or 5 PM EST.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer and telephone.
• Must be able to lift up to 15 pounds at times.

What We Offer:

At blithequark, we're committed to providing an exceptional work environment that supports the growth and development of our team members. As a Customer Service Representative, you can expect:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible remote work arrangement with a weekend-only schedule.
• Collaborative and dynamic team environment.
• Recognition and rewards for outstanding performance.

Why Join blithequark?

blithequark is an equal opportunity employer that values diversity, inclusion, and employee engagement. We're committed to providing a workplace culture that is respectful, supportive, and empowering. As a team member, you'll have the opportunity to work with leading brands, develop your skills, and make a meaningful impact on customer experiences.

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

Don't miss this chance to be part of a rapidly growing company that's shaping the future of customer experience. Apply now and start your journey with blithequark!