Experienced Full Stack Customer Support Specialist – Linux, MSP, and Cloud Expertise, 3rd Shift, Work From Home Opportunity

Join the blithequark Team as a Customer Support Specialist

blithequark is seeking a highly skilled and experienced Customer Support Specialist to join our team, working from the comfort of your own home. As a critical member of our support team, you will be responsible for providing top-notch technical support to our customers, leveraging your expertise in Linux, Managed Services Provider (MSP), and cloud technologies. If you're passionate about delivering exceptional customer experiences, enjoy working in a fast-paced environment, and are comfortable with 24/7 support, we want to hear from you!

About blithequark and the Industry

blithequark is a leading provider of innovative technology solutions, committed to delivering exceptional customer experiences through our cutting-edge products and services. Our team is comprised of talented professionals who share a passion for technology, customer satisfaction, and continuous learning. We operate in a dynamic and rapidly evolving industry, where staying ahead of the curve is crucial. By joining our team, you'll have the opportunity to work with the latest technologies, collaborate with experienced professionals, and contribute to the growth and success of our organization.

Key Responsibilities

• Provide technical support to customers via phone, ticket system, or messenger, ensuring prompt and effective resolution of their technical issues.
• Offer advanced support for Linux and AWS server management issues, including troubleshooting, configuration, and optimization.
• Utilize critical thinking skills to identify and resolve complex technical problems, often working independently with minimal supervision.
• Maintain effective communication with internal and external channels, including customers, colleagues, and management.
• Develop short-term resolutions and implement preventative measures to minimize recurring issues and improve overall customer satisfaction.
• Monitor server alerts for performance issues and address them promptly, ensuring minimal downtime and optimal system performance.
• Contribute to the creation and maintenance of internal documentation and customer-facing knowledge bases, sharing knowledge and expertise with the team.
• Assist in onboarding, training, and mentoring new team members, helping to build a strong and cohesive support team.
• Stay up-to-date with relevant technologies, trends, and best practices, continuously expanding your knowledge and skills to remain current in the industry.

Essential Qualifications

• 1+ year of experience in customer service/technical support via phone or ticketing system, preferably in a Linux or MSP environment.
• Experience as a System Administrator or End User of a Linux Operating System, including:
  • OS: Ubuntu, CentOS, CloudLinux
  • Fundamentals: DNS, Networking, IP routing
  • Database: MySQL
  • Control Panel: cPanel, AWS
• Managed Services Provider (MSP) experience is required, with a strong understanding of MSP principles and practices.
• Experience with troubleshooting in multi-user environments, including hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail) and ability to apply this knowledge in a practical setting.
• Demonstration of independent thinking and decision-making abilities, with a strong focus on problem-solving and analytical skills.
• Ability to multitask, adapt to changes quickly, and prioritize work effectively in a fast-paced environment.
• Excellent communication, availability, and interpersonal skills, with a strong customer-centric approach.
• Strong troubleshooting skills in a 24/7 support environment, with a willingness to work flexible hours, including weekends.

Preferred Qualifications

• Experience with cloud technologies, including AWS, Azure, or Google Cloud Platform.
• Familiarity with IT service management frameworks, such as ITIL.
• Scripting skills in languages like Python, Bash, or Perl.
• Experience with automation tools, such as Ansible or Puppet.
• Knowledge of security best practices and compliance regulations.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Specialist, you'll have access to:

• Comprehensive training and onboarding programs to ensure your success in the role.
• Ongoing learning and development opportunities, including technical training, workshops, and conferences.
• Career advancement opportunities, including promotions to senior roles or specialized positions.
• A collaborative and dynamic work environment that encourages knowledge sharing, innovation, and creativity.

Work Environment and Company Culture

blithequark is a remote-friendly organization that values flexibility, work-life balance, and employee well-being. As a Customer Support Specialist, you can expect:

• A 100% remote work arrangement, with the flexibility to work from anywhere.
• A dynamic and supportive team environment, with regular check-ins and feedback.
• A culture that prioritizes customer satisfaction, innovation, and continuous learning.
• Opportunities for socialization and connection with colleagues, including virtual team-building activities and events.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A competitive salary range, commensurate with experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for bonuses and performance-based incentives.

Conclusion

If you're a motivated and experienced Customer Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a competitive compensation package, comprehensive benefits, and a dynamic work environment, we're confident that you'll thrive in our team. Don't miss this chance to join a leading organization and take your career to the next level – apply now!