Experienced Remote Online Chat Specialist – Customer Service & Engagement at Blithequark

Join the Blithequark Team: Where Exceptional Customer Service Meets Innovation

At Blithequark, we're dedicated to delivering top-notch solutions that exceed our clients' expectations. Our team of experts is passionate about providing personalized support and guidance to help our clients achieve their goals. We're now seeking a highly skilled and customer-focused Remote Online Chat Specialist to join our dynamic team! As a Remote Online Chat Specialist at Blithequark, you'll play a vital role in delivering exceptional customer experiences, promoting our products and services, and contributing to the growth of our business.

About Blithequark

Blithequark is a leading provider of innovative solutions that cater to the diverse needs of our clients. Our extensive knowledge of the legal and regulatory environment ensures that our clients' plan designs and operations meet the required standards. We leverage this expertise to provide our clients with valuable insights and strategies for maximizing plan contributions and asset accumulation. Our team is committed to delivering exceptional customer service, and we're looking for a talented Remote Online Chat Specialist to join our crew!

Job Summary

As a Remote Online Chat Specialist at Blithequark, you'll be responsible for handling incoming customer live chats, addressing website navigation issues, service questions, and general client concerns. You'll evaluate customer interactions, elevate issues to the Online Chat Manager when necessary, and build relationships with new customers to understand and meet their needs. If you're passionate about delivering exceptional customer experiences, have excellent communication skills, and can work independently in a remote setting, we want to hear from you!

Key Responsibilities:

• Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Evaluate customer interactions and elevate issues to the Online Chat Manager when necessary to ensure prompt resolution.
• Build relationships with new customers to better understand and achieve their needs, promoting a positive and personalized experience.
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, providing solutions and alternatives when possible.
• Promote interest in Blithequark's products and services, highlighting their benefits and features.
• Consistently achieve established standards of the position, meeting or exceeding performance expectations.
• Portray and project a positive and professional image, representing Blithequark's values and mission.
• Provide administrative support to the customer service team, assisting with tasks and projects as needed.
• May assist with overflow work and other duties as required, demonstrating flexibility and adaptability.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in customer service, preferably in a chat or phone-based environment.
• Strong telephone etiquette and excellent communication skills, with the ability to effectively interact with customers and colleagues.
• Familiarity with CRM tools and software, with the ability to quickly learn and adapt to new systems.
• Ability to manage multiple tasks at once, prioritizing and organizing work to meet deadlines.
• Adaptability and flexibility, with the ability to work with diverse personalities and customer types.

Preferred Qualifications:

• Previous experience working in a remote or home-based environment.
• Knowledge of Blithequark's products and services, or similar solutions.
• Certification in customer service or a related field.

What We Offer:

At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Online Chat Specialist, you'll enjoy:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Our Culture and Values:

At Blithequark, we value:

• Exceptional customer service and support.
• Innovation and creativity.
• Collaboration and teamwork.
• Diversity and inclusion.
• Continuous learning and growth.

How to Apply:

If you're passionate about delivering exceptional customer experiences, have excellent communication skills, and can work independently in a remote setting, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. All information will be kept confidential according to EEO guidelines.