Experienced Full-Time Remote Customer Service Representative – Health Insurance Enrollment and Support

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in Health Insurance

Blithequark is a pioneering company in the health insurance industry, dedicated to making finding and enrolling in health insurance simple and accessible for millions of consumers across the country. We are currently seeking highly motivated and dedicated Remote Customer Service Representatives to join our elite teams. As a Remote Customer Service Representative at Blithequark, you will play a critical role in delivering an outstanding customer experience and helping individuals navigate the complexities of health insurance enrollment.

About Blithequark and Our Mission

Blithequark operates the largest state-based marketplace footprint and offers a consumer-friendly interface and decision support tools that empower millions of consumers to make informed health plan decisions. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment technology for state agencies. We also deliver cutting-edge agent marketing and call center tools and services. Our vision is to revolutionize the health insurance industry by providing seamless and user-friendly experiences for our customers.

Key Responsibilities

• Inbound/Outbound Calls: Respond to customer inquiries, provide support, and address concerns via phone, email, and online chat.
• Deliver Exceptional Customer Service: Consistently provide a high level of customer service experience, ensuring customer satisfaction and loyalty.
• Manage Customer Accounts: Handle customer accounts, provide technical support, and resolve issues in a timely and professional manner.
• Application Data Entry: Accurately enter application data and maintain customer records.
• Online Chat Inquiries: Respond to online chat inquiries and provide support as assigned.
• Interpret and Follow Procedures: Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines.
• Creative Problem-Solving: Utilize creative problem-solving skills to resolve complex customer issues.
• Flexibility and Adaptability: Demonstrate flexibility and adaptability to changing projects, updates, and priorities.
• Time and Task Management: Effectively manage time and tasks, prioritizing multiple responsibilities and meeting productivity standards.
• Extensive Self-Study and Training: Participate in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams.
• Adhere to Regulated Guidelines: Adhere to regulated guidelines for communications via all channels, ensuring compliance with industry standards.

Requirements and Qualifications

Essential Requirements:

• 18 years of age or older
• Minimum Internet Speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (Mobile Internet Service Providers and Satellite are not compatible)

Essential Qualifications:

• Moderate to Advanced Computer Skills: Proficiency in using computers and software applications.
• High Level of Comfort Learning New Technology: Ability to quickly learn and adapt to new technologies and systems.
• High Level of Professionalism: Demonstrate a high level of professionalism and courtesy in all interactions.
• Excellent Verbal and Written Communication Skills: Effective communication skills, both written and verbal.
• Comfortable Working from Home: Ability to work effectively in a remote environment.
• Self-Motivated and Success-Driven: Self-motivated and driven to achieve success in a fast-paced environment.

Preferred Experience:

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

At Blithequark, we are committed to providing a supportive and collaborative work environment that fosters growth and development. Our benefits include:

• Paid Training: Comprehensive training program to ensure success in your role.
• Full-Time, Seasonal Temp-to-Permanent Roles: Opportunities for long-term career growth and stability.
• Performance and Attendance-Based Incentives: Additional incentives based on performance and attendance.
• Convenience of Working from Home: Flexibility to work from the comfort of your own home.
• Collaborative and Supportive Team Environment: A dynamic and supportive team environment that encourages collaboration and growth.
• 401K Match: Competitive 401K matching program to support your financial future.
• Individual Coverage HRA (ICHRA): Comprehensive health insurance benefits.
• Paid Time Off (PTO): Generous paid time off policy to ensure work-life balance.

Compensation Details

We offer competitive compensation packages, including:

• Base Pay: $14.50 per hour
• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Conclusion

If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Customer Service Representative, you will play a critical role in helping individuals navigate the complexities of health insurance enrollment and making a positive impact on their lives. Join our team today and be part of a dynamic and supportive work environment that fosters growth and development.