Experienced Customer Service Advocate - Remote Customer Support and Resolution Expert at Blithequark

Join the Blithequark Team as a Customer Service Advocate and Make a Difference in the Lives of Our Members and Providers

Blithequark is seeking a highly skilled and compassionate Customer Service Advocate to join our team on a contract-to-hire basis, with the potential to convert to a permanent role. As a Customer Service Advocate, you will serve as the first-line advocate for our members and providers, providing timely, accurate, and personalized support to resolve their inquiries, issues, and concerns. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark and the Industry

Blithequark is a leading organization dedicated to providing high-quality services to our members and providers. Our mission is to deliver exceptional customer experiences, and we are committed to fostering a culture of empathy, compassion, and understanding. The customer service industry is rapidly evolving, and we are at the forefront of this change, leveraging innovative technologies and strategies to meet the changing needs of our customers.

Position Purpose

As a Customer Service Advocate at Blithequark, you will play a critical role in resolving inquiries, issues, and concerns for our members and providers. You will leverage a variety of communication channels to provide timely, accurate, and personalized support, ensuring that our customers receive the highest level of service. This role was previously known as Customer Service Representative or Call Center Representative, but we have rebranded it to reflect our commitment to advocacy and customer-centricity.

Key Responsibilities

• Receive and respond to routine member and provider inquiries, requests, and concerns in an accurate and timely manner, ensuring that customers receive the support they need.
• Mitigate and prevent complaints from being escalated by resolving issues in the initial contact, demonstrating your problem-solving and critical thinking skills.
• Serve as the front-line resolution advocate on various member and provider inquiries, requests, or concerns, providing personalized support and resolving basic problems.
• Communicate effectively with customers to assess their needs, understand the cause of their concerns, and determine if problems need to be routed to other departments for further resolution.
• Maintain performance and quality standards based on established contact center metrics, ensuring that you meet and exceed our high standards.
• Provide exceptional customer service in a high-pace contact center environment, utilizing multiple communication channels, including phone, live chats, and emails.
• Document all member or provider information and communications for quality and performance tracking through our Customer Relationship Management (CRM) applications.
• Remain up-to-date and adhere to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
• Perform other duties as assigned, demonstrating your flexibility and willingness to adapt to changing priorities.

Essential Qualifications

Education

• High School Diploma or GED required.

Experience

• 0-2 years of Call Center/Customer Service experience, with a strong foundation in problem-solving and critical thinking skills.
• Ability to multi-task and work independently from home, free of distractions, demonstrating your self-motivation and discipline.
• Interpersonal skills, with the ability to communicate effectively with customers and colleagues.

Preferred Qualifications

Experience

• 2 years of call center experience, with a proven track record of delivering exceptional customer service.
• 2 years of claims experience, with knowledge of Medicaid and other government programs.
• Previous experience with Microsoft computer applications, including CRM software.
• Previous experience working remotely using multiple applications and screens, demonstrating your technical skills and adaptability.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As a Customer Service Advocate, you will have access to comprehensive training programs, mentorship opportunities, and career advancement paths. You will be able to develop your skills and expertise, and take on new challenges and responsibilities, as you progress in your career.

Work Environment and Company Culture

Blithequark is a dynamic and innovative organization that values diversity, inclusion, and empathy. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to create your own schedule. We prioritize work-life balance, and offer a range of benefits and perks to support your well-being and happiness.

Compensation, Perks, and Benefits

As a Customer Service Advocate at Blithequark, you will receive a competitive hourly rate of $19, with opportunities for bonuses and incentives. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Why Join Blithequark?

At Blithequark, we are passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of empathy, compassion, and understanding. As a Customer Service Advocate, you will have the opportunity to make a positive impact on the lives of our members and providers, while developing your skills and expertise. If you are looking for a challenging and rewarding role, with opportunities for growth and advancement, we encourage you to apply.

How to Apply

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!