Experienced Full-Time Remote Customer Support Agent – Night Shift for Global Travel Tech Company Handling 24/7 Client Services

Join the Future of Travel with blithequark

Are you a passionate and skilled customer support professional looking for a new challenge in a dynamic, fast-growing environment? Do you want to contribute to a company with an ambitious goal of revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips through automated travel management? If so, we invite you to join our team at blithequark!

As a Customer Support Agent at blithequark, you will be part of an innovative company dedicated to transforming the travel industry. We offer you the opportunity to grow and make a real impact while working in a collaborative and supportive environment. This is a remote role aimed at providing 24/7 customer support to our clients, allowing you to work from anywhere in the world. Shifts may include irregular working hours depending on your time zone, providing flexibility and the opportunity to balance work with personal commitments.

About the Role

The selected candidate will join as a contractor, allowing for a dynamic and flexible working arrangement. The night shift is scheduled from 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule. If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you.

Key Responsibilities:

• Client Support: Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
• Booking Management: Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaboration: Collaborate with team members to ensure a seamless customer experience.
• Industry Knowledge: Stay updated with industry changes and company policies to provide accurate and current information to clients.

Requirements:

• Experience with Galileo or Amadeus: Minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Recent Experience: Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
• Language Skills: Fluent in spoken and written English.
• Communication Skills: Excellent communication skills in writing (including responding in chatbox) and speaking.
• Attention to Detail: Strong attention to detail and accuracy.
• Team Player: Team player with the ability to work collaboratively.
• Adaptability: Demonstrated willingness to learn and adapt to new challenges.

What We Offer

At blithequark, we are committed to providing our team members with a supportive and inclusive work environment. Here are some benefits of joining our team:

Growth Opportunities

We are a high-growth company, offering numerous opportunities for career advancement. Whether you are looking to move up the career ladder or explore new areas of interest, we provide the resources and support to help you achieve your goals.

Remote Work Model

Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. Our remote work model allows you to work from anywhere in the world, providing you with the freedom to create a schedule that suits your needs.

Incredible Multicultural Team

Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. At blithequark, we value diversity and promote a culture of inclusion and respect.

Competitive Contractor Compensation

We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.

Collaborative and Supportive Work Environment

Work in a supportive atmosphere where your contributions are valued. Our team is committed to providing a collaborative and inclusive work environment that fosters growth and success.

Why Join blithequark?

At blithequark, we are passionate about revolutionizing the travel industry through innovative technology and exceptional customer service. By joining our team, you will be part of a dynamic and fast-growing company that is making a real impact in the world. We offer a unique and inclusive work environment, competitive compensation, and opportunities for growth and advancement.

If you are a motivated and skilled customer support professional looking for a new challenge, we invite you to apply to join our team at blithequark. With your skills and experience, you will be able to make a real difference in the lives of our clients and contribute to the success of our company.

Don't miss this opportunity to join our team and be part of the future of travel. Apply now with your resume in English to join our team and help us deliver outstanding support to our clients.