**Enterprise Customer Success Manager - Remote at blithequark**

Are you a seasoned professional with a passion for Customer Success, looking to join a dynamic team that's revolutionizing the way developers collaborate and build APIs? Do you have a track record of driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes? If so, we invite you to join blithequark as an Enterprise Customer Success Manager, where you'll play a critical role in scaling our North American business and helping our customers achieve their goals. **About blithequark** blithequark is the world's leading collaboration platform for API development, empowering over 35 million developers and 500,000 organizations worldwide to build better APIs, faster. With a mission to connect 100 million developers and serve companies as they innovate in an API-first world, we're committed to delivering exceptional customer experiences and driving growth through strategic partnerships. **The Opportunity** As an Enterprise Customer Success Manager at blithequark, you'll be responsible for driving post-sale strategy and engagement across a portfolio of named Enterprise accounts. You'll partner with customers to co-create Joint Success Plans, curate and deliver high-touch and one:Many enablement programs, and engage key stakeholders to analyze the value they're getting from our platform and identify new opportunities. **What You'll Do** * **Strategic Account Planning**: Collaborate with customers to outline and execute Joint Success Plans, complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value. * **Proactive Portfolio Management**: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential. * **Impact Reviews & Best Practice Consultation**: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends. Help our customers identify and pursue new use cases to drive lasting success. * **Cross-Functional Collaboration**: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate. **Required Qualifications** * **Experienced Professional**: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space. Track record of meeting and exceeding targets. * **Consulting Acumen**: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals. Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy. * **Project Management Skills**: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively. * **Communication Excellence**: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences. * **Problem Solving & Adaptability**: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals. **Preferred Qualifications** * **Technical Acumen & Translation**: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels. Comfortable communicating technical requirements into business outcomes, and vice versa. * **Analytical Capabilities**: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement. * **Customer Advocacy**: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies. * **Methodology Flexibility**: Comfortable leveraging both high-touch and one:Many strategies to support a diverse customer base. Experience tailoring playbooks and collateral based on the changing needs of their portfolio. Highly customer-centric. * **Industry Expertise**: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that blithequark operates. * **Educational Background**: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields. **Our Values** At blithequark, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. **What Else?** This is a remote role based in the United States, with a reasonably estimated salary range of $130,000 to $180,000, plus a competitive equity package, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you're at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. **Equal Opportunity** blithequark is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. blithequark does not accept unsolicited headhunter and agency resumes. blithequark will not pay fees to any third-party agency or company that does not have a signed agreement with blithequark. blithequark will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. Apply Job! Apply for this job