Experienced Safety Management System (SMS) Manager – Technical Operations Leader for Hazard Identification, Risk Mitigation, and Compliance Programs

Introduction to United Airlines and the Role

United Airlines, a leading global airline, is committed to maintaining the highest standards of safety and compliance in all its operations. As part of this commitment, we are seeking an experienced and skilled Safety Management System (SMS) Manager to join our Technical Operations team. This role is pivotal in driving the implementation and continuous improvement of our Safety Management System, ensuring the identification of hazards, mitigation of risks, and the development of action plans for improvement across various Tech Ops groups. The successful candidate will have a strong background in safety management, excellent communication skills, and the ability to lead and mentor team members.

About the Position

The Safety Management System (SMS) Manager for Technical Operations will be responsible for leading the development, implementation, and sustainability of safety and compliance programs, investigating safety events, and ensuring that all team members are well-versed in SMS principles. This is a fully remote role, offering the flexibility to work from anywhere, and comes with a competitive salary and comprehensive benefits package. We are committed to attracting the best talent and offer full training for our new SMS Manager, so no prior experience in the field is necessary, although it is highly desirable.

Key Responsibilities

• Own the implementation and continuous improvement of United's Safety Management System (SMS) within the Technical Operations division, ensuring it aligns with industry best practices and regulatory requirements.
• Serve as the division's SMS champion, driving hazard identification and risk mitigation strategies across various Tech Ops groups to ensure a proactive approach to safety.
• Lead the development, implementation, and sustainability of SMS, Human Factors, and safety/compliance programs, ensuring they are integrated and effective.
• Investigate safety and regulatory non-compliance events, perform root cause analysis, and implement risk mitigation strategies to prevent recurrence, ensuring that lessons learned are shared across the organization.
• Integrate SMS data with other safety initiatives such as Line Operational Safety Audits (LOSA) and Tech Ops Safety Action Programs (TSAP) to ensure a comprehensive approach to safety management.
• Act as the primary SMS Tech Ops liaison, engaging with industry forums and the FAA CMO on SMS matters, staying abreast of industry developments and best practices.
• Mentor and train team members to ensure compliance and understanding of SMS principles, promoting a safety-first culture within the Technical Operations division.

Essential Qualifications

• Bachelor's degree in aviation, engineering, or a related field, or four years of technical operations experience, demonstrating a strong foundation in safety management principles.
• Five years of experience in maintenance inspection of commercial aircraft, with a solid understanding of FAA regulations and United policies, ensuring compliance and adherence to safety standards.
• Excellent communication skills, with the ability to present reports to FAA and United leaders, facilitating effective communication and collaboration.
• Legal authorization to work in the U.S. without sponsorship, ensuring eligibility for employment.

Preferred Qualifications

• FAA Airframe and Powerplant license (A&P), indicating advanced knowledge and skills in aircraft maintenance and inspection.
• ISO certification(s) (e.g., ISO 9001, ISO 14001, ISO 45001) or experience working within ISO-certified environments, demonstrating familiarity with international safety and quality standards.
• Five years of experience in maintenance inspection, focusing on commercial aircraft, automotive, or manufacturing industries, providing a broad understanding of safety management systems and practices.

Skills and Competencies

To be successful in this role, the SMS Manager will need to possess a combination of technical, business, and interpersonal skills, including:

• Technical Knowledge: A deep understanding of safety management systems, aviation regulations, and industry best practices.
• Leadership: The ability to lead and mentor team members, promoting a safety-first culture and ensuring compliance with SMS principles.
• Communication: Excellent communication and interpersonal skills, with the ability to present complex information to various stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify hazards, assess risks, and develop effective mitigation strategies.
• Collaboration: The ability to work collaboratively with cross-functional teams, including operations, maintenance, and regulatory affairs.

Career Growth Opportunities and Learning Benefits

At United Airlines, we are committed to the growth and development of our employees. As an SMS Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs in safety management and aviation regulations.
• Opportunities for professional certification, such as ISO certifications or FAA licenses.
• Leadership development programs, designed to enhance your skills and knowledge as a leader.
• Cross-functional training, providing insight into other areas of the business and broadening your understanding of the organization.

Work Environment and Company Culture

United Airlines is a dynamic and diverse organization, committed to creating a positive and inclusive work environment. As an SMS Manager, you will be part of a team that values safety, integrity, and customer focus. Our company culture is built on a set of core values, including:

• Safety: We prioritize the safety of our customers, employees, and communities.
• Integrity: We operate with integrity, transparency, and accountability.
• Customer Focus: We are committed to delivering exceptional customer experiences.
• Teamwork: We work collaboratively, valuing diversity and promoting inclusivity.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• 401(k) and 401(k) matching, providing a strong foundation for your retirement savings.
• Dental, health, and disability insurance, ensuring you and your family are protected.
• Paid holidays and employee assistance programs, supporting your well-being and work-life balance.
• Opportunities for career advancement and professional growth, helping you achieve your long-term goals.

Conclusion

If you are a motivated and experienced safety professional, looking for a challenging and rewarding role, we encourage you to apply for the SMS Manager position. This is an exciting opportunity to join a leading global airline, contribute to the development of our Safety Management System, and play a critical role in ensuring the safety of our customers and employees. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role offers a unique chance to advance your career and make a meaningful impact in the aviation industry.

Apply now to join our team and become part of a dynamic and diverse organization that values safety, integrity, and customer focus. We look forward to reviewing your application and discussing this opportunity further.