Experienced Sales Analytics Spring 2025 Intern – Remote Opportunity for Students Pursuing Degrees in Professional Sales, Marketing, Business, Hospitality, Computer Science, Analytics, Information Technology, or Aviation-related Fields

Introduction to Southwest Airlines and the Sales Analytics Internship

Southwest Airlines, a renowned leader in the aviation industry, is seeking a highly motivated and detail-oriented Sales Analytics Spring 2025 Intern to join our dynamic team. As a Sales Analytics Intern, you will have the unique opportunity to make a real impact on our Sales Operations Team through hands-on projects and initiatives. This 12-week internship, running from January 28th to April 17th, 2025, will be conducted fully remotely, allowing you to connect with your team and other workgroups virtually. You may also have opportunities to travel to our Corporate Campus in Dallas, Texas, for additional engagement and learning experiences.

About the Sales Operations Team

The Sales Operations Team is dedicated to enhancing sales enablement initiatives by focusing on people, processes, and tools. As an intern, you will be entrusted with responsibilities that contribute to the success of the team, including supporting the sales team with analytics, sales tools, CRM, Salesforce, and dashboard reporting. You will also create and distribute communications and promotional solutions for the Southwest Business Team and our customers, providing customer support by managing inquiries and collaborating with various internal departments to develop technical solutions.

Key Responsibilities

• Support the sales team with analytics, sales tools, CRM, Salesforce, and dashboard reporting to drive sales growth and improvement.
• Create and distribute communications and promotional solutions for the Southwest Business Team and customers to enhance customer engagement and loyalty.
• Provide customer support to the Southwest Business Team and customers by responding to and managing inquiries utilizing CRM tools, ensuring timely and effective resolution of customer issues.
• Partner with various internal departments to develop technical solutions, fostering a collaborative and innovative work environment.
• Participate in ad hoc sales projects, promotions, and planning, contributing to the development and implementation of sales strategies and initiatives.

Essential Qualifications

To be successful in this role, you must meet the following essential qualifications:

• High School Diploma, GED, or equivalent education required.
• Must be at least 18 years of age.
• Must have a valid U.S. Social Security Number to complete the full hiring process.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Progress towards a degree, major, or minor in Professional Sales, Marketing, Business, Hospitality, Computer Science, Analytics, Information Technology, or Aviation-related field.
• Progress towards a 4-year undergraduate degree preferred.
• Must be currently enrolled as a full-time student at the time of application and during the internship.
• Minimum 2.5 cumulative GPA at the time of application.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Work experience in an Aviation environment preferred.
• Previous work or internship experience in an analytics-related role preferred.
• Experience with Tableau, Alteryx, or Salesforce preferred.

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong analytical and problem-solving skills, with the ability to analyze data and draw meaningful insights.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with customers.
• Proficiency in CRM tools, such as Salesforce, and experience with data analysis and reporting.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work.

Career Growth Opportunities and Learning Benefits

This internship offers a unique opportunity for students to gain valuable experience in a dynamic and supportive setting. You will have the chance to develop your skills and knowledge in sales analytics, CRM, and data analysis, while working with a talented team of professionals. Additionally, you will have access to various learning and development opportunities, including training sessions, workshops, and mentorship programs.

Work Environment and Company Culture

Southwest Airlines is committed to fostering a diverse and inclusive environment, where employees feel valued, respected, and empowered to contribute their best work. Our company culture is built on a foundation of transparency, accountability, and teamwork, with a focus on delivering exceptional customer service and driving business results.

Compensation, Perks, and Benefits

As a Sales Analytics Spring 2025 Intern, you will receive a competitive hourly pay of $25, along with a one-time stipend of $1,000, paid in two installments of $500. You will also enjoy free, unlimited travel privileges for personal use (taxes and fees may apply on international travel), and will be provided with any necessary equipment, such as a laptop, for the duration of the internship.

Conclusion

If you are a motivated and detail-oriented student looking to gain valuable experience in sales analytics, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an unforgettable internship experience with Southwest Airlines!

Apply now and join our dynamic team as a Sales Analytics Spring 2025 Intern – we look forward to hearing from you!