Sales Operations Manager - Business Development and Customer Success Enablement - Fully Remote
Join the Revolution in Digital Infrastructure: Become a Sales Operations Manager with Inflect
Are you a strategic thinker with a passion for sales operations and a knack for driving business growth? Do you thrive in fast-paced, dynamic environments and have a deep understanding of business development and customer success processes? Inflect, a pioneering company in the digital infrastructure space, is seeking a highly skilled Sales Operations Manager to join our team on a fully remote basis. As a key member of our operations team, you will play a critical role in enabling our Business Development and Customer Success teams to achieve their goals and drive business success.
About Inflect
Inflect is revolutionizing the way companies buy and sell digital infrastructure, a critical component of the internet and every industry. Our innovative marketplace and advisory services are designed to remove friction and enable businesses to access the digital infrastructure they need, when they need it, at the right deal terms. By achieving our mission, we are unlocking businesses to build and drive human innovation.
As a startup, we work quickly, smartly, and hard, and we are committed to achieving our goals. We believe in ownership and accountability, and as a full-time employee, you will receive option grants, giving you a stake in our success. If you're looking for a challenging and rewarding role in a dynamic environment, we want to hear from you!
Key Responsibilities
As our Sales Operations Manager, you will be responsible for a wide range of activities, including:
- Analyzing and improving internal business development workflows to ensure efficiency and alignment with company goals
- Overseeing Salesforce, ensuring accurate data entry and reporting, and harnessing its data to inform business decisions
- Interacting with independent sales agents to align processes and ensure seamless collaboration
- Collaborating with Service Provider partners on APIs, data and pricing updates, contracting, and provisioning automations
- Providing business performance analysis and generating reports to drive informed decision-making
- Working with Business Development and Customer Success teams to develop accurate sales forecasts, ensure targets are met, and provide customer and partner insights
- Training new hires on Salesforce and ensuring that all teams have the tools, processes, and information they need to succeed
- Assisting in setting company targets and tracking progress, as well as preparing proposals, contracts, and other client-facing and partner-facing documents
- Documenting processes to ensure that all workflows are standardized and repeatable
- Evaluating, implementing, and managing sales-related tools and technologies, such as CRM systems and analytics platforms
- Drafting and administering bonus plans to ensure clarity and accuracy in performance-based compensation
Who You Are
We are looking for a highly skilled Sales Operations Manager with:
- Analytical mindset and a deep understanding of business development and customer success processes
- Experience with Salesforce or similar CRM systems, with a passion for data analysis and reporting
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Strategic thinking and problem-solving skills, with the ability to drive business growth and improvement
- Strong attention to detail and a commitment to accuracy and quality
Essential and Preferred Qualifications
To succeed in this role, you will need:
- Bachelor's degree in Business Administration, Operations, or a related field
- 3+ years of experience in sales operations, business development, or a related field
- Experience with Salesforce or similar CRM systems
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Preferred qualifications include:
- Experience in the digital infrastructure or technology industry
- Familiarity with data analytics and reporting tools
- Experience with bonus plan administration and performance-based compensation
Career Growth Opportunities and Learning Benefits
At Inflect, we are committed to the growth and development of our team members. As a Sales Operations Manager, you will have:
- Opportunities for professional growth and advancement within the company
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and dynamic work environment with a team of experienced professionals
Work Environment and Company Culture
We offer a:
- Fully remote work environment, allowing you to work from anywhere
- Flexible and autonomous work arrangement, with the ability to manage your own schedule
- Collaborative and dynamic company culture, with regular team-building activities and social events
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive salary, commensurate with experience
- Fully covered health insurance options for you and your family
- Dental and vision insurance available with widely used providers
- Option grants beginning to vest after year 1, giving you a stake in our success
- Unlimited PTO, allowing you to take time off when you need it
- Company holidays, based on standard holidays in the US and Poland
Conclusion
If you are a motivated and experienced Sales Operations Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a key member of our team, you will play a critical role in driving business growth and success. We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic and collaborative work environment.
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