**Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at blithequark**

Are you a technical support rockstar with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with cutting-edge technology? If so, we have an exciting opportunity for you to join blithequark's growing team of customer support professionals! **About blithequark** blithequark is a leading provider of innovative healthcare communication solutions that empower physicians, nurses, and care team members to deliver exceptional patient care. Our cloud-based solutions have been recognized as best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement. We've achieved an impressive 88% growth rate over the past three years and are committed to continuing our mission of accelerating speed to care and improving patient outcomes. **Join Our Team** By joining blithequark, you'll have the unique opportunity to be part of a dynamic team that's shaping the future of healthcare communication. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact on the lives of patients and healthcare professionals. **Position Overview** We're seeking experienced Tier 1 Support Specialists to join our 24/7/365 support team. As a key member of our team, you'll be responsible for providing technical support and delighting our end-users - physicians, nurses, and system administrators. You'll support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. **Key Responsibilities** * Field incoming client communications via phone, chat, and our online customer portal * Help end-users administer their blithequark applications * Train end-users on how best to use blithequark's phone, mobile, and web applications * Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue * Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of blithequark's end-users * Build and revise new user accounts based on established standards and best practices * Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues * Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues **Who We're Looking For** * Strong technical aptitude and excellent analytical and troubleshooting skills * Excellent written and verbal communication skills * Ability to work in a fast-paced environment and successfully prioritize competing tasks * High customer empathy and exceptional customer service skills * Access to high-speed internet * Ability to start on December 2, 2024 * Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day * Our team is currently only looking for candidates that are located within the U.S. **What We Offer** * Competitive hourly rate of $19/hour * Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one * 401K with match and immediate vesting * 17 company holidays, 2 floating holidays, and a competitive paid time off policy * Internal advancement opportunities * Remote-first work environment * Opportunities for professional growth and development **Work Environment and Culture** blithequark is committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact on the lives of patients and healthcare professionals. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship. **Accommodations** While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English, and must have the ability to perform repetitive hand motions. We are committed to providing reasonable accommodations to individuals with disabilities and invite applicants to discuss their needs during the application process. **Disclaimer** This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. blithequark reserves the right to modify or change job duties and responsibilities as needed. **Apply Now** Don't miss out on this exciting opportunity to join blithequark's growing team of customer support professionals. Apply now and take the first step towards a rewarding career in technical support! Apply for this job