Senior Director, UX Design - Mobile-First Online Ticketing Platform

Join the Future of Live Experiences: Become Our Senior Director, UX Design

Imagine a world where live experiences bring people together, transcending the digital divide and fostering connections that matter. At Gametime, we're revolutionizing the event ticket industry with our mobile-first, online ticketing platform, supporting over 60,000 events across the US and Canada. We're on a mission to unite the world through shared experiences, and we need a visionary Senior Director, UX Design to lead our design efforts.

About Us

We're not just a ticketing platform; we're a community that believes in the power of live experiences to bring people together. Our platforms on iOS, Android, mobile web, and desktop are designed to make it easy for people to discover and access the live experiences that matter most. We're reimagining the event ticket industry, moving at the speed of life, and we need a talented Senior Director, UX Design to help us shape the future of user experience.

The Role

As our Senior Director, UX Design, you'll play a pivotal role in shaping the user experience strategy for our mobile-first, online ticketing platform, targeting a young, tech-savvy demographic. You'll manage a small, dedicated team of designers, driving innovation and excellence in our UX design efforts. Your deep understanding of user-centered design principles, proven track record in leading design teams, and passion for leveraging user insights and research to inform design decisions will make you a valuable asset to our team.

Key Responsibilities:

• Leadership and Strategy: Develop and implement a comprehensive UX design strategy that aligns with the company's vision and business goals. Lead, mentor, and inspire a team of talented UX designers, fostering a culture of creativity, collaboration, and innovation. Stay ahead of industry trends and emerging technologies to continuously improve our UX design processes and methodologies.
• Design Excellence: Oversee the end-to-end UX design process, from research and ideation to prototyping, testing, and final implementation. Ensure all design solutions are user-centric, data-driven, and meet high standards of usability, accessibility, and visual design. Collaborate with cross-functional teams to ensure a cohesive and consistent user experience across all touchpoints.
• User Research and Insights: Lead user research initiatives to gain deep insights into user behaviors, needs, and pain points. Utilize qualitative and quantitative data to inform design decisions and measure the effectiveness of design solutions. Advocate for the user by representing their needs and perspectives throughout the product development lifecycle.
• Collaboration and Communication: Partner with product managers, engineers, and other stakeholders to define and prioritize UX requirements. Communicate design concepts and rationale effectively to stakeholders at all levels of the organization. Facilitate workshops and design sprints to drive alignment and foster innovative solutions.
• Performance and Optimization: Establish and track key performance indicators (KPIs) to measure the success of UX initiatives. Continuously optimize the user experience through A/B testing, usability testing, and other feedback mechanisms. Drive a culture of continuous improvement by regularly reviewing and iterating on design processes and practices.

What You'll Need to Succeed

Essential Qualifications:

• Bachelor's or Master's degree in UX Design, Interaction Design, Human-Computer Interaction, or a related field.
• 10+ years of experience in UX design, with at least 5 years in a leadership role.
• Proven experience in the ecommerce industry, with a strong portfolio showcasing successful mobile UX design projects.
• Deep understanding of user-centered design principles, methodologies, and best practices.
• Proficiency in design and prototyping tools, ideally with Figma.
• Strong analytical skills with experience in using data to drive design decisions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• A passion for ecommerce and a deep empathy for users.

Preferred Qualifications:

• Experience with Agile development methodologies and design systems.
• Familiarity with accessibility guidelines and inclusive design principles.
• Knowledge of front-end development principles and technologies.
• Experience with data analysis and visualization tools.

Career Growth Opportunities and Learning Benefits

At Gametime, we're committed to helping our team members grow and develop their skills. We offer:

• Flexible PTO and work arrangements.
• Equity and stock options.
• Medical, dental, and vision insurance.
• Life insurance and disability benefits.
• 401K, HSA, and pre-tax savings programs.
• New equipment setup provided.
• Diverse family-forming benefits through Carrot Fertility.
• Wellness programs and tenure recognition.

What We Offer

We're proud to offer a competitive salary range of $234,000 - $252,000 per year, depending on experience and qualifications. Our pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons, including skills/capabilities, experience, and available budget.

Our Culture and Values

At Gametime, we're committed to creating an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability, or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

How to Apply

Ready to join us? The first step is easy. Click Apply To This Job and we'll be in touch soon!

Don't miss this opportunity to become a part of our innovative team and shape the future of live experiences. Apply now and help us unite the world through shared experiences!