Experienced Remote Chat Agent - Automotive Customer Engagement Expert

Join the blithequark Team: Revolutionizing Automotive Customer Engagement

At blithequark, we're not just a company - we're a movement. We're passionate about transforming the automotive industry through innovative customer engagement solutions. As a leader in this space, we're committed to delivering exceptional experiences that delight our customers and drive success. Our team is the heartbeat of this mission, and we're looking for talented individuals to join our ranks as Remote Chat Agents.

About Us: Culture, Values, and Perks

blithequark is more than just a workplace; it's a community that thrives on enthusiasm, passion, and a relentless pursuit of excellence. We're dedicated to fostering a culture that supports our employees' well-being and growth. Enjoy the flexibility of remote work, coupled with a comprehensive benefits package that includes affordable medical and dental insurance, a 401k retirement savings plan, paid time off, and opportunities for continuing education. When our employees are happy, our customers are happy - it's a mantra that guides everything we do.

The Role: Remote Chat Agent

As a Remote Chat Agent at blithequark, you'll be the frontline representative of our customer engagement efforts. Your primary responsibility will be to respond to and engage with inbound chat and text messages from our customers in a timely, professional, and personalized manner. This is a full-time, non-exempt position that requires a unique blend of communication skills, automotive knowledge, and technical proficiency.

Key Responsibilities:

• Respond to and engage in conversation with inbound chat/text messages, ensuring prompt and thoughtful interactions.
• Provide grammatically correct and contextually relevant responses that meet customer needs and exceed expectations.
• Engage with conversations within 1 minute of receipt, maintaining a high level of responsiveness and efficiency.
• Identify and report system errors or anomalies, contributing to the continuous improvement of our customer engagement platforms.
• Work a set minimum number of conversations per hour, balancing quality and productivity.
• Operate within multiple software platforms, demonstrating adaptability and a willingness to learn new technologies.
• Maintain a high level of performance, with an Effective Response Accuracy (ERA) above 10%, to ensure coaching and development opportunities or potential termination are avoided.

Essential and Preferred Qualifications:

To succeed as a Remote Chat Agent at blithequark, you'll need:

• Knowledge of the automobile industry, including various makes and models of vehicles.
• Access to high-speed internet, ensuring seamless connectivity and communication.
• A high school diploma or GED, demonstrating a foundational level of education.

While not mandatory, the following skills and qualities are highly valued:

• Previous experience in customer service or a related field, particularly in the automotive industry.
• Excellent communication and interpersonal skills, with the ability to craft engaging responses.
• Technical proficiency, with the ability to quickly adapt to new software platforms and tools.
• A proactive and problem-solving mindset, with a keen eye for identifying system errors or anomalies.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Remote Chat Agent, you'll have opportunities to:

• Develop your communication and customer service skills, becoming an expert in automotive customer engagement.
• Expand your technical knowledge, working with multiple software platforms and staying up-to-date with industry trends.
• Advance your career within the company, taking on new challenges and responsibilities as you grow.

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility and autonomy of working from anywhere. Our company culture is built around collaboration, innovation, and a passion for excellence. You'll be part of a dynamic team that values:

• Open communication and transparency.
• Continuous learning and improvement.
• Creativity and out-of-the-box thinking.

Work Schedule

We have two available schedules for this role:

Schedule 1: Monday (OFF), Tuesday (OFF), Wednesday (11:00 AM - 9:00 PM), Thursday (11:00 AM - 9:00 PM), Friday (11:00 AM - 9:00 PM), Saturday (11:00 AM - 9:00 PM), and Sunday (OFF).

Schedule 2: Monday (12:00 PM - 10:00 PM), Tuesday (12:00 PM - 10:00 PM), Wednesday (12:00 PM - 10:00 PM), Thursday (OFF), Friday (OFF), Saturday (12:00 PM - 10:00 PM), and Sunday (OFF).

Please note that the work schedule is subject to change based on department needs.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• Competitive hourly rate.
• Affordable medical and dental insurance.
• 401k retirement savings plan.
• Paid time off.
• Continuing education opportunities.
• The flexibility and autonomy of remote work.

Join Our Team: Apply Now!

If you're passionate about delivering exceptional customer experiences, have a knack for technology, and are excited about the automotive industry, we want to hear from you. Apply now to become a Remote Chat Agent at blithequark and be part of a team that's revolutionizing automotive customer engagement.

Take the first step towards a rewarding career with blithequark. Apply today!