Experienced Customer Care Manager - Leadership & Operational Excellence at blithequark

Transforming Customer Experience through Leadership and Innovation

At blithequark, we're committed to delivering exceptional customer care that not only meets but exceeds the expectations of our diverse clientele. As a leader in the healthcare industry, we understand the importance of fostering a customer-centric culture that prioritizes empathy, understanding, and responsiveness. If you're a seasoned professional with a passion for leadership and a drive to make a meaningful impact, we invite you to explore the exciting opportunity to join our team as a Manager, Customer Care.

About the Role

The Manager, Customer Care at blithequark plays a pivotal role in guiding our team leads and staff to achieve operational excellence and deliver outstanding customer experiences. This multifaceted position requires a unique blend of leadership acumen, strategic thinking, and technical expertise to drive team performance, foster a positive work environment, and ensure seamless day-to-day operations.

Key Responsibilities

• Develop and implement quantitative and qualitative objectives to drive performance excellence and meet customer care goals.
• Oversee staffing and scheduling functions to optimize team productivity and efficiency.
• Compile and analyze reports, and craft departmental communications to inform stakeholders and drive informed decision-making.
• Participate in strategic planning initiatives and recommend action plans to drive departmental and company-wide objectives.
• Collaborate with team leaders to develop and implement effective people management strategies, including staffing, coaching, and mentoring.
• Lead or participate in strategic projects that drive innovation, process improvements, and customer satisfaction.
• Recommend and implement process enhancements to optimize customer care operations and improve overall efficiency.
• Foster positive relationships with internal and external customers, ensuring that their needs are met and exceeded.
• Perform other duties as required, demonstrating flexibility and a commitment to supporting the team's success.

Essential and Preferred Qualifications

To excel in this role, you'll need a strong foundation in business principles, coupled with a deep understanding of the healthcare industry. The ideal candidate will possess:

• A Bachelor's degree in a business-related field or equivalent years of experience.
• A minimum of three years of previous management or leadership experience, preferably in a healthcare or HMO environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Knowledge of Medicaid and the healthcare field, with a strong understanding of the industry's complexities and nuances.
• Exceptional leadership and management skills, with the ability to build and maintain high-performing teams.
• Strong collaboration and conflict resolution skills, with a proven ability to navigate complex situations and drive positive outcomes.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and drive engagement.

Skills and Competencies

To succeed as a Manager, Customer Care at blithequark, you'll need to demonstrate a range of skills and competencies, including:

• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Attention to detail, with a focus on accuracy and quality in all aspects of your work.
• Strong decision-making and problem-solving skills, with the ability to analyze complex data and drive informed decisions.
• Effective active listening and critical thinking skills, with a commitment to understanding diverse perspectives and driving positive change.
• A customer service-oriented mindset, with a focus on delivering exceptional experiences and driving customer satisfaction.
• The ability to work independently and as part of a high-performing team, demonstrating flexibility and a commitment to collaboration.

Career Growth and Development

At blithequark, we're committed to supporting the growth and development of our team members. As a Manager, Customer Care, you'll have access to a range of training and development opportunities, including:

• Leadership development programs designed to enhance your skills and drive career advancement.
• Industry-specific training and education, ensuring you stay up-to-date on the latest trends and best practices.
• Opportunities for cross-functional collaboration and exposure to other areas of the business, broadening your understanding and expertise.

Work Environment and Culture

blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is designed to foster collaboration, creativity, and innovation, with a range of amenities and benefits that support our team members' well-being and success.

As a Manager, Customer Care, you'll work in a general office environment, with the potential to sit or stand for extended periods. We're committed to providing a safe and healthy work environment that supports your physical and mental well-being.

Compensation and Benefits

We offer a comprehensive compensation package that reflects our commitment to attracting and retaining top talent. The salary range for this role is $79,800 - $127,600, depending on your experience and qualifications. In addition to a competitive salary, you'll enjoy a range of benefits, including:

• A comprehensive total rewards package that supports your overall well-being.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment that values diversity and promotes collaboration.

Join Our Team

If you're a motivated and experienced professional with a passion for leadership and customer care, we invite you to join our team at blithequark. As a Manager, Customer Care, you'll play a critical role in driving our customer care operations and delivering exceptional experiences for our customers. Apply today to take the next step in your career and join our team of dedicated professionals.

blithequark is an Equal Opportunity Employer, committed to fostering an inclusive environment that welcomes and supports individuals of all backgrounds. We look forward to hearing from you!