Experienced Technical Customer Success Manager - Driving Growth and Revenue at blithequark

Revolutionizing Finance Solutions with Exceptional Customer Success

At blithequark, we're on a mission to transform the way companies offer finance solutions. As a leader in the Customer Success team, you'll play a pivotal role in fostering profitable customer relationships, driving revenue growth, and reducing churn. If you're a seasoned professional with a passion for delivering outstanding customer experiences, we invite you to join our dynamic team as a Technical Customer Success Manager.

About the Role

As a Technical Customer Success Manager at blithequark, you'll be responsible for building and nurturing strong relationships with key decision-makers at our Enterprise and mid-market merchant customers. Your technical expertise and business acumen will enable you to understand the customers' needs, identify opportunities for growth, and ensure their overall satisfaction with our platform.

Key Responsibilities

• Develop and maintain strong relationships with senior leaders at assigned customer accounts, providing strategic guidance and support to drive their success with blithequark.
• Conduct in-depth analysis of customers' businesses and needs, identifying opportunities to deepen and expand their usage of our platform.
• Collaborate with internal stakeholders, including Sales, Product, and Support teams, to drive customer-centric initiatives and ensure seamless delivery of our solutions.
• Represent blithequark at a senior level to merchants, providing expert advice and guidance on best practices and industry trends.
• Provide detailed feedback from merchants to internal partners, driving product enhancements and innovation.
• Monitor customer health and satisfaction, proactively addressing concerns and resolving issues to prevent churn.
• Identify and pursue opportunities to upsell and cross-sell blithequark's solutions, driving revenue growth and expansion.
• Develop and execute customized success plans for assigned customers, aligning with their strategic objectives and goals.

Essential Qualifications

To succeed as a Technical Customer Success Manager at blithequark, you'll need:

• A bachelor's degree in Computer Science, Business Administration, or a related field.
• A minimum of 5 years of experience in Customer Success, Sales, or a related field, with a proven track record of driving revenue growth and customer satisfaction.
• Strong technical knowledge of software applications and platforms, with the ability to understand and articulate complex technical concepts.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with senior leaders and technical stakeholders.
• A customer-centric mindset, with a passion for delivering exceptional customer experiences.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Experience working in the fintech or financial services industry.
• Knowledge of payment processing and financing solutions.
• Certifications in Customer Success, such as CSM or CSMP.
• Experience with CRM software, such as Salesforce.
• A master's degree in Business Administration or a related field.

Skills and Competencies

To excel in this role, you'll need to possess:

• Technical expertise: A strong understanding of software applications and platforms, with the ability to understand and articulate complex technical concepts.
• Business acumen: The ability to understand customers' businesses and needs, identifying opportunities for growth and expansion.
• Communication and interpersonal skills: Excellent written and verbal communication skills, with the ability to build strong relationships with senior leaders and technical stakeholders.
• Strategic thinking: The ability to develop and execute customized success plans, aligning with customers' strategic objectives and goals.
• Collaboration and teamwork: The ability to work effectively with internal stakeholders, including Sales, Product, and Support teams.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Technical Customer Success Manager, you'll have access to:

• Ongoing training and professional development opportunities.
• Collaboration with cross-functional teams, including Sales, Product, and Support.
• Opportunities to attend industry conferences and events.
• A dynamic and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our team is passionate about delivering exceptional customer experiences and driving innovation in the fintech industry. As a Technical Customer Success Manager, you'll be part of a talented team that values:

• Customer-centricity: We're dedicated to delivering exceptional customer experiences and driving customer satisfaction.
• Innovation: We're passionate about driving innovation and staying ahead of the curve in the fintech industry.
• Collaboration: We believe in the power of teamwork and collaboration, working together to achieve our goals.
• Diversity and inclusion: We value diversity and inclusion, fostering a work environment that's welcoming and inclusive for all.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A salary commensurate with experience.
• A bonus structure that rewards performance and achievement.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for stock options or equity participation.
• A dynamic and supportive work environment that encourages innovation and creativity.

Join Our Team

If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to join our team as a Technical Customer Success Manager. At blithequark, we're committed to helping our customers succeed and driving innovation in the fintech industry. Apply now to become part of our dynamic team!