Experienced Data Engineer - Customer Service Analytics & Insights at blithequark

Unlock Your Potential as a Data Engineer at blithequark

blithequark is a trailblazer in the entertainment industry, boasting over 278 million paid memberships across more than 190 countries. As a pioneer in streaming services, blithequark is redefining the way people enjoy TV series, films, and games. With a relentless focus on delivering an exceptional customer experience, blithequark's Customer Service team plays a vital role in ensuring that members can seamlessly access their favorite content.

The Role: Revolutionizing Customer Service through Data-Driven Insights

As a Data Engineer (L5) in the Customer Service domain at blithequark, you will be an integral part of the Data Science and Engineering (DSE) team. Your mission will be to harness the power of data to measure, optimize, and personalize Customer Service investments, ultimately enhancing the overall member experience. You will collaborate closely with data engineers, software engineers, and Customer Service business owners to design and implement robust, scalable data pipelines, transform raw data into actionable business metrics, and develop custom visualization tools that provide valuable insights.

Key Responsibilities: Crafting Data-Driven Solutions

• Design, develop, and maintain large-scale data pipelines using big data technologies such as Hive, Presto, Spark, and Flink, ensuring seamless data processing and analysis.
• Transform raw data into core business metrics, providing actionable insights that inform Customer Service strategies and improve the member experience.
• Collaborate with cross-functional teams to develop custom visualization tools that surface Customer Service insights, driving data-driven decision-making.
• Exercise strong technical judgment and autonomy, spanning across the data stack to drive projects from conception to delivery.
• Develop and maintain data models that are adaptable to changes in source data or business processes, ensuring data integrity and flexibility.
• Write clean, supportable code in Python or Scala, adhering to best practices and coding standards.
• Advocate for data quality, leveraging advanced SQL skills to ensure data accuracy and reliability.
• Analyze business problems, such as metrics development, and prioritize tasks autonomously, demonstrating analytical aptitude and problem-solving skills.
• Foster productive partnerships with analysts, engineers, and business leaders through effective communication and collaboration.

Essential Qualifications: The Ideal Candidate

• A minimum of 4 years of experience engineering data pipelines using big data technologies on medium to large-scale data sets (10s of millions of records).
• Strong data modeling skills, with the ability to design structures that are adaptable to changes in source data or business processes.
• Proficiency in Python or Scala, with a passion for writing clean, supportable code.
• Advanced SQL skills, with a strong advocacy for data quality.
• Analytical aptitude to think through business problems and prioritize tasks autonomously.
• Excellent communication and collaboration skills, with the ability to form productive partnerships with analysts, engineers, and business leaders.

Preferred Qualifications: Adding Extra Value

• Experience working in a fast-paced, dynamic environment with a high degree of autonomy.
• Knowledge of data visualization tools and techniques, with the ability to develop custom visualization solutions.
• Familiarity with cloud-based technologies and platforms, such as AWS or GCP.
• Experience with agile development methodologies and version control systems, such as Git.

Skills and Competencies: Thriving at blithequark

To succeed as a Data Engineer at blithequark, you will need to possess a unique blend of technical, business, and interpersonal skills. Key competencies include:

• Strong technical skills, with expertise in big data technologies, data modeling, and programming languages such as Python or Scala.
• Business acumen, with the ability to analyze business problems and develop data-driven solutions.
• Effective communication and collaboration skills, with the ability to work cross-functionally with various stakeholders.
• Adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering a culture of continuous learning and growth. As a Data Engineer, you will have opportunities to:

• Develop your technical skills through training and development programs, staying up-to-date with the latest technologies and trends.
• Take on new challenges and responsibilities, expanding your role and contributing to the growth and success of the organization.
• Collaborate with cross-functional teams, gaining a deeper understanding of the business and developing a broader skill set.

Work Environment and Company Culture

blithequark is a unique and dynamic work environment that values diversity, equity, and inclusion. Our culture is built on a foundation of:

• Innovation and creativity, with a focus on pushing the boundaries of what is possible.
• Collaboration and teamwork, with a emphasis on working together to achieve common goals.
• Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• A competitive annual salary, with a range of $170,000 - $720,000 for this role.
• A flexible compensation structure, allowing you to choose between salary and stock options.
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off.

Join the blithequark Team: Make Your Mark

If you are a motivated and talented Data Engineer looking to make a meaningful impact in the entertainment industry, we encourage you to apply for this exciting opportunity at blithequark. With a commitment to diversity, equity, and inclusion, we are an equal-opportunity employer that celebrates diversity and promotes a culture of belonging. Don't miss this chance to join a team of innovators and change-makers – apply today!