[Remote] Support Engineer - Bilingual Japanese & English

Note: The job is a remote job and is open to candidates in USA. Nerdio is a company that enhances Azure Virtual Desktop and related technologies to simplify management and reduce costs. They are seeking a bilingual Support Engineer fluent in English and Japanese to join their global technical team, providing support and deploying AVD environments for customers in the U.S. and Japan. Responsibilities • Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. • Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments. • Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. • Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions. • Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. • Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. • Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. • Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD. Skills • Fluency in both English and Japanese (verbal and written communication required) • 3+ years of experience in technical support or a related field • Experience with virtualization technologies, preferably Azure Virtual Desktop is essential • Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP) • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls • Experience with operating systems, such as Windows Server and Linux distributions • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users • Strong documentation skills to record and track support cases, solutions, and best practices • Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products • Knowledge of Active Directory, Group Policy, and identity management concepts • Experience with ticketing systems, such as JIRA or ServiceNow • Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices • Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications Benefits • Competitive Base + Bonus Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off! • Collaborative Team Culture Company Overview • Nerdio offers cloud solutions to streamline IT management, focusing on Microsoft Azure and virtual desktop optimization. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is http://www.getnerdio.com. Company H1B Sponsorship • Nerdio has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job