Assistant Manager Operations - DCA

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: • ** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland, District of Columbia or Virginia*** Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Operations invests in the future of Southwest’s People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction. This role will be a champion of the Operational Team they lead, and they’ll work to provide Customer Service to all internal and external Customers. The Assistant Manager Operations is excited to bring their unique experience and passion for Leadership, where they’ll have the opportunity to drive the future Southwest’s operation. Additional details • A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities • Provides friendly service to and maintains positive relationships with all internal and external Customers • Works in a cooperative spirit to ensure the success of our Company • Verifies that quality work is done in the station and assists in any required area • Reviews payroll and verifies that cash and negotiable items are handled properly • Provides special care, attention, and assistance to all SWA Customers as needed • Assists in hiring and training of Supervisors and station Employees • Monitors staffing in all areas and verifies that overtime is used properly • Assures Employee productivity • Checks all machinery and equipment and coordinates repairs • Performs special tasks or assignments as delegated by the Station Manager • Must be able to meet any physical ability requirements listed on this description • May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities • Must be able to work well with others as part of a Team • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job • Must be aware of hazardous situations and be able to handle emergencies as needed • Must work under tight time constraints to accomplish quick turns of aircraft • Ability to meet the public and work well under stressful situations • Must be able to effectively communicate verbally by telephone, face to face, and public address systems • Must be able to use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment • Must have extensive knowledge in the areas of Customer Service, Ramp, and Operations • Must demonstrate the ability to lead and motivate Education • Required: High School Diploma or GED • Preferred: 4 years of college Experience • Preferred: Airline Supervisory experience Licensing/Certification • Preferred: A valid U.S. driver's license Physical Abilities • Ability to perform physical activities such as lifting (50lbs.) standing, sitting, driving, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling and writing • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Ability to work shift work and/or overtime Pay & Benefits: Competitive market salary from $95,750 per year to $106,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents • Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. • Explore more benefits you’ll love: https://careers.southwestair.com/benefits • Pay amount doesn’t guarantee employment for any particular period. • *401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. • ** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 10/17/2025 Apply tot his job Apply To this Job