Senior Associate, Customer Experience
Job Description:
• Lead strategic planning for customer experience initiatives
• Develop strategies to optimize success metrics
• Report on performance metrics and results
• Collaborate with cross-functional teams to implement strategies
Requirements:
• 4+ years of experience in a competitive or challenging environment
• Strong analytical skills
• Proficiency in SQL and Excel
• Ability to drive projects from start to finish
• Excellent communication and persuasion skills
Benefits:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
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