Temporary Remote Catastrophe Customer Service Representative for Dynamic and Compassionate Individuals at blithequark

Introduction to blithequark and the Industry

At blithequark, we pride ourselves on being a leading inbound call center specializing in customer service and benefits compliance. With a growing resource pool of over 1,000 companies, we have established ourselves as a valued partner in our industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice. As we continue to expand our operations, we are seeking highly motivated, production-driven, and team-oriented individuals to join our team as Temporary Remote Catastrophe (CAT) Customer Service Representatives.

About the Role

As a CAT Customer Service Representative at blithequark, you will play a vital role in our catastrophe relief efforts, providing exceptional customer service and support to those in need. This temporary, remote position is contingent on catastrophe relief needs and offers a unique opportunity to make a positive impact while working from the comfort of your own home. Our hours of operation are from Sunday to Saturday, 8:00 AM - 8:00 PM CST, with preferred hours of availability being Monday - Sunday, 8:00 AM - 5:00 PM CST. You will receive available hours weekly and have the flexibility to choose the shifts that work best for you.

Key Responsibilities

• Apply the latest customer service techniques and learn our account management systems to improve the customer experience during difficult times.
• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offer empathy and support to customers during the claim process, ensuring a compassionate and understanding approach.
• Collect and document all claim details provided by the customer into the claim accurately, maintaining attention to detail and organizational skills.
• Identify and resolve customer issues by adhering to client-specific handling instructions, utilizing problem-solving skills and critical thinking.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, maintaining a high level of professionalism and courtesy.

Requirements and Qualifications

To be successful in this role, you must have your own computer that meets our technical requirements, including an operating system of Windows 10, Windows 11, or Windows Home. A headset is also preferred. Our computer requirements are as follows:

• Operating System: Windows 10, Windows 11, Windows Home
• Not Supported: Chromebooks, macOS, Linux, etc.

In addition to the technical requirements, you must also meet the following qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Network Requirements

To ensure a stable and secure connection, you must meet the following network requirements:

• Upon hire, you must run a Speedtest from the computer you will be working from (www.speedtest.net)
• Ethernet connection is not required, but strongly recommended
• You must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

As a Temporary Remote Catastrophe Customer Service Representative at blithequark, you can expect:

• Job Type: Temporary/Seasonal
• Opportunity for rehire during high volume timeframes, including end of April - May (Hail Claims), July - October (Hurricane Claims), and Christmas - New Year (high call volume Claims)
• Expected Hours: 2 - 40 hours per week
• Pay: $15 per hour
• Ability to work from home when it is convenient for you

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Temporary Remote Catastrophe Customer Service Representative, you will have access to comprehensive training and support to ensure your success in the role. Our goal is to provide you with the skills and knowledge necessary to excel in your position and potentially transition into other roles within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of empathy, compassion, and excellence. We believe in fostering a sense of community and teamwork among our employees, and we are committed to creating a work environment that is inclusive, respectful, and rewarding.

Conclusion

If you are a motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for the Temporary Remote Catastrophe Customer Service Representative role at blithequark. This is a unique opportunity to make a positive impact while working from the comfort of your own home. Don't miss out on the chance to join our dynamic team and contribute to our mission of providing exceptional customer service and support. Apply today and take the first step towards a rewarding and challenging career with blithequark!