Experienced Hybrid Customer Care Professional – Corporate Card Member Services and Relationship Building Expert

Welcome to blithequark: Where Your Career Journey Begins

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With a range of benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive.

About the Role: Hybrid Customer Care Professional

As a Hybrid Customer Care Professional at blithequark, you will play a vital role in delivering exceptional customer experiences to our Corporate and Small Business Card Members. Your primary responsibility will be to service inbound calls, consult with customers to understand their needs, and recommend the right blithequark benefits or services. You will be the face of our company, and your passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication will be essential in driving customer satisfaction and loyalty.

Key Responsibilities:

• Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right blithequark benefits or services.
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Corporate Card services.
• Continuously improve on building rapport, understanding customer needs, handling objections, and providing world-class customer service.
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
• Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.

Qualifications and Skills

To be successful in this role, you will need to have:

Essential Qualifications:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service call center environment (two years+).
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment.
• Open Availability for scheduling.
• High School diploma or equivalent required. Bachelor's degree preferred; education benefits available.

Preferred Qualifications:

• Experience working in a hybrid or virtual environment.
• Knowledge of blithequark products and services.
• Previous experience in a role that requires building relationships and providing exceptional customer service.

Career Growth and Development

At blithequark, we are committed to helping you grow and develop in your career. With a range of training and development opportunities, you'll have the chance to enhance your skills and knowledge, and take on new challenges. Our career development programs are designed to help you achieve your goals and advance in your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on a foundation of respect, empathy, and teamwork. We believe that everyone deserves to be seen, heard, and valued, and we strive to create an environment where everyone feels like they belong. With a range of employee resource groups and diversity and inclusion initiatives, you'll have the opportunity to connect with colleagues who share your interests and passions.

Compensation and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Conclusion

If you're passionate about delivering exceptional customer experiences and building relationships, we want to hear from you. At blithequark, we're committed to backing our colleagues and providing them with the support they need to thrive. With a range of benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to succeed. Apply now to join our team and start your career journey with blithequark.

Equal Employment Opportunity

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply

To apply for this role, please click on the "Apply Job" link. We look forward to receiving your application and starting your career journey with blithequark.