Experienced Senior Learning Specialist for Innovative Customer Service Training and Development at Blithequark

Introduction to Blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer service experiences that exceed our customers' expectations. Our blithequark Business Customer Service (BBCS) Learning Delivery team is dedicated to providing top-notch training and development programs that empower our Customer Support Associates to succeed in their roles. We are now seeking an experienced and innovative Senior Learning Specialist to join our team, who will lead and support a team of up to 30 Customer Support Associates in achieving their full potential.

The ideal candidate for this role is a great communicator, innovator, and leader who can create an optimal adult learning environment that fosters long-term success. As a Senior Learning Specialist at blithequark, you will be responsible for coaching, developing, and engaging our Associates, as well as driving initiatives and programs that continuously improve the training experience.

Key Responsibilities

As a Senior Learning Specialist at blithequark, your key responsibilities will include:

• Supervising structured learning metrics and overseeing results for assigned territories and regions
• Managing live performance metrics end-to-end for assigned territories
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
• Maintaining data and analysis through reports on Excel (as per business requirements)
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team
• Identifying and certifying learning coaches
• Leading individual improvement projects to enhance business performance
• Driving quality and learning metrics
• Conducting chime sessions and classroom sessions for stakeholders

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of experience in training delivery roles
• 1 year of experience in Customer Service or customer service-related work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Highly accurate and fluent in Japanese and English (spoken and written)
• Flexibility to work within a 24/7 x 365 days global team across a variety of time zones
• Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience as a trainer, corporate training specialist, or related position
• Project management skills with the ability to supervise multiple projects
• Strong ability to multi-task

Skills and Competencies

To excel in this role, you will need to possess excellent communication, interpersonal, and leadership skills. You should be able to:

• Articulate the blithequark mission and deeply understand the expectations of the blithequark Contact Tenets and Leadership Principles
• Utilize quantitative and qualitative data to identify training and coaching needs
• Deliver programs of diverse modalities, including self-directed, instructor-led, virtual, and experiential learning
• Engage Associates and manage learning sessions effectively
• Drive initiatives and programs that continuously improve the training experience

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to a range of training and development programs, including:

• Leadership development programs
• Coaching and mentoring opportunities
• Training and certification programs
• Opportunities to work on special projects and initiatives

You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer service experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in empowering our employees to take ownership of their work and to strive for excellence in everything they do.

As a Senior Learning Specialist, you will be working in a fast-paced and dynamic environment that is constantly evolving. You will need to be flexible, adaptable, and able to thrive in a environment that is always changing.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a range of perks and benefits, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness program
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

Conclusion

If you are a motivated and innovative learning professional who is passionate about delivering exceptional customer service experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Senior Learning Specialist, you will play a critical role in shaping the future of our customer service organization and empowering our employees to succeed in their roles.

Don't miss out on this opportunity to join a dynamic and growing company that is committed to excellence in everything we do. Apply now to become a part of our talented team of professionals who are dedicated to delivering exceptional customer service experiences.