Experienced Customer Service Agent – Remote Cargo Operations and Client Relations Specialist at blithequark

Introduction to blithequark and the Industry

At blithequark, we are committed to excellence in the private sector, particularly in the realm of cargo operations and customer service. As a leader in our industry, we understand the importance of timely, safe, and efficient freight shipping. Our mission is built on a foundation of care, integrity, flexibility, employee management, and teamwork, ensuring that our customers receive the highest level of service. We are now seeking a highly motivated and customer-focused individual to join our team as a Cargo Agent (Customer Service Agent), working remotely to provide exceptional support to our clients.

Job Overview and Key Responsibilities

In this role, you will play a vital part in our mission to guarantee freight is shipped on time, every time, safely. As a Freight Specialist, you will be the face of blithequark's cargo operations, interacting directly with clients in person and over the phone. This is an entry-level customer service position, and our experienced managers will provide mentorship to help you grow and advance your career. Your key responsibilities will include:

• Booking and managing freight shipments in accordance with operational requirements
• Providing exceptional customer service to clients via phone and in-person interactions
• Working a variety of shifts, including early morning to late evening, depending on the station's flight schedule
• Collaborating with colleagues to ensure seamless cargo operations and resolve any issues that may arise
• Participating in ongoing training and development to enhance your skills and knowledge in cargo operations and customer service

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a Bachelor's Degree and excellent communication and customer service skills. You should be flexible, adaptable, and able to work in a fast-paced environment. Previous experience in customer service or cargo operations is an asset, but not required. We are looking for individuals who are passionate about delivering exceptional service and are committed to ongoing learning and development.

Skills and Competencies Required for Success

In addition to the essential qualifications, the following skills and competencies are required for success in this role:

• Strong communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and clients
• Excellent problem-solving and conflict resolution skills
• Ability to adapt to changing situations and priorities
• Strong organizational and time management skills
• Proficiency in Microsoft Office and ability to learn new software systems

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Cargo Agent, you will have access to ongoing training and development opportunities, including career advancement programs and industry-leading workshops. You will also have the opportunity to work with experienced professionals who are passionate about their work and committed to excellence.

Work Environment and Company Culture

Our company culture is built on a foundation of care, integrity, flexibility, employee management, and teamwork. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, inclusive, and respectful. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. You will have access to a range of tools and resources to help you stay connected and engaged with your colleagues and clients.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $35-$40 per year, as well as a range of perks and benefits, including:

• Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life benefits
• 401(k) with liberal company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs to support family members at all stages
• Holistic wellness programs to support physical, emotional, social, and financial well-being
• Domestic and international space-available flight awards for employees and qualified family members
• Career development programs to achieve your long-term career goals
• Global connections to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint
• Business Resource Groups to connect employees with common interests and promote inclusion, provide perspective, and help implement systems
• Recognition rewards and awards through the platform Relentless Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark perks

Conclusion and Call to Action

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Cargo Agent, you will play a vital role in our mission to guarantee freight is shipped on time, every time, safely. You will have access to ongoing training and development opportunities, a competitive compensation package, and a range of perks and benefits. Don't miss out on this opportunity to take your career to the next level and join a team that is committed to excellence and customer satisfaction. Apply now to become a part of our dynamic team and start your journey to success!