Experienced Spanish Speaking Customer Support Specialist – Remote Work Opportunity with Blithequark

Introduction to Blithequark

Are you looking for a new home for your career where you can utilize your Spanish language skills and passion for customer support? Look no further than blithequark, a leading provider of outsourced omnichannel customer experience management. With a global presence and a commitment to delivering exceptional customer interactions, blithequark is the perfect place to grow your career. As a subsidiary of the blithequark group, our team in Romania has been providing top-notch services to clients across various industries since 2004. We pride ourselves on our multicultural and friendly environment, where our talented team members can thrive and make a real difference.

Job Overview

We are currently seeking native or near-native Spanish speakers to join our Customer Support team as a Customer Support Specialist. As a key member of our team, you will be responsible for managing customer interactions via inbound calls, providing an optimum level of service, and advising customers on the best approach based on their needs and requests. No previous experience is required, but we do appreciate tech-savvy individuals who are gifted communicators. If you are a motivated and talented individual with a passion for customer support, we encourage you to apply for this exciting opportunity to work from the comfort of your own home.

Key Responsibilities

• Manage customer interaction via inbound calls, ensuring a high level of service and resolving customer queries in a timely and professional manner.
• Provide an optimum level of service with the aim of achieving the best resolution for the customer, taking into account their needs and requests.
• Advise customers on the best approach based on their needs and requests, utilizing your analytical skills and problem-solving abilities to provide effective solutions.
• Work collaboratively as part of a team, respecting authority and maintaining a positive and motivated attitude, even in challenging situations.
• Maintain accurate records and documentation, ensuring attention to detail and adherence to blithequark's quality standards.

Qualifications and Skills

To be successful in this role, you will need to possess the following qualifications and skills:

• Fluency in Spanish, with excellent written and verbal communication skills.
• Customer-oriented and compassionate, with a strong desire to help and support customers.
• Patient, empathetic, and eager to help, with a positive and friendly demeanor.
• Analytical skills and problem-solving abilities, with sound judgment and decision-making skills.
• Team player, respectful of authority, and able to work collaboratively as part of a team.
• Attention to detail, with strong organizational and time management skills.
• Computer proficiency, including Windows and MS Office, with the ability to learn new systems and technologies quickly.
• A strong social support system, autonomy, and ability to work from home, with a dedicated workspace and minimal distractions.

What We Offer

In return for your hard work and dedication, blithequark offers a range of benefits, including:

• Full-time contract, with a competitive salary and flexible schedule.
• Work-from-home opportunity, with the freedom to work from the comfort of your own home.
• Super-fast recruitment process, with a paid and online training program to ensure your success.
• Excellent experience working in a multicultural and friendly environment, with a talented and motivated team.
• Meal tickets, discounts cards, and a medical plan to a private health center.
• Professional development and promotion opportunities, with internal events and international talent competitions.
• A range of other benefits, including Santa's Gift for your children and a free subscription to Bookster, with delivery at home for those working from home.

Career Growth and Development