Experienced Customer Support Representative – Call Center Delegate for blithequark – $26/Hour – US

Introduction to blithequark and the Industry

At blithequark, we are committed to providing exceptional customer experiences and support to our clients across the United States. As a leading player in the private industry, we strive to deliver top-notch services that exceed our customers' expectations. Our call center operations are a critical component of our customer support strategy, and we are seeking talented and dedicated individuals to join our team as Call Center Delegates. If you are passionate about delivering outstanding customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Job Summary

We are seeking a highly motivated and customer-focused Call Center Delegate to join our team at blithequark. As a Call Center Delegate, you will be responsible for handling inbound and outbound customer calls, resolving customer complaints and issues, and providing exceptional customer service to our clients. You will work in a fast-paced environment, utilizing our pharmacy systems to access patient and prescription information, and performing data entry tasks with accuracy and efficiency. If you have a strong passion for customer service, excellent communication skills, and are looking for a career with a leading company, we invite you to apply for this exciting opportunity.

Key Responsibilities

• Handle inbound and outbound customer calls, resolving customer complaints and issues in a professional and courteous manner
• Utilize blithequark's pharmacy systems to access patient and prescription information, performing data entry tasks with accuracy and efficiency
• Process new patient enrollments, entering data into the appropriate system, and handling patient medication requests within HIPAA guidelines
• Research and resolve missing prescription information, deciphering clinical abbreviations (SIG codes) and settling data entry-related exceptions
• Investigate, gather information, make corrections, and resubmit claims for processing, resolving Outcast Weirdos according to individual plan requirements
• Provide support to Pharmacy specialists, both in-office and remote, recognizing and escalating issues to senior-level staff as necessary
• Maintain a working professional license or certification, obtaining an active professional license or certification within the initial 90 days of employment

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree or equivalent
• Basic level computer skills, including starting and shutting down a computer, using a mouse to point and click, starting and closing applications, switching between programs, saving files, printing documents, and accessing information online
• Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online
• Intermediate-level keyboarding skills, with a minimum of 25 words per minute (WPM), typing by memory, and organizing files
• Ability to communicate effectively, both verbally and in writing

Preferred Qualifications

While not essential, the following preferred qualifications will be advantageous in this role:

• Experience providing customer support to internal and external clients, including meeting quality standards for services and evaluating customer satisfaction
• Advanced-level keyboarding skills, with a minimum of 35 WPM, typing by memory, and organizing files
• Knowledge of Spanish and English languages

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a professional and courteous manner
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail, with the ability to perform data entry tasks with accuracy and efficiency
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Delegate, you will have access to training and development programs, designed to enhance your skills and knowledge, and prepare you for future career opportunities. You will work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and respectful, where employees feel valued and empowered to contribute their best. As a Call Center Delegate, you will be part of a talented and dedicated team, working together to deliver exceptional customer experiences and support to our clients.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $26, as well as a range of perks and benefits, designed to support your well-being and career growth. These may include health insurance, retirement plans, paid time off, and opportunities for professional development and advancement.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role with a leading company, we encourage you to apply for this exciting opportunity. As a Call Center Delegate at blithequark, you will have the opportunity to work in a dynamic and supportive environment, delivering exceptional customer service and support to our clients. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family!