Experienced Customer Service Representative – Remote Full-Time Opportunity in New Jersey for a Dynamic and Supportive Team at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing exceptional customer service experiences that make a difference in people's lives. As a leader in our industry, we are committed to fostering a culture of excellence, diversity, and inclusion. We are now seeking an experienced and skilled Customer Service Representative to join our team in New Jersey. This is a unique opportunity to work remotely and be part of a dynamic and supportive team that values professionalism, empathy, and outstanding communication skills.

About the Position

This limited-service, full-time position is anticipated to last approximately 4 months and offers a comprehensive benefits package, including medical, dental, vision, and 401k, as well as paid time off, holidays, and opportunities for professional development. As a Customer Service Representative at blithequark, you will play a vital role in answering inquiries from individual consumers, assisting with applications for health care coverage, and providing exceptional support to our customers.

Key Responsibilities

• Answer incoming calls from consumers, including the general public, prospective enrollees, and individuals assisting enrollees or acting on their behalf, in accordance with performance standards, policies, and procedures.
• Respond effectively to all forms of inbound and outbound contacts, ensuring timely and accurate resolution of customer inquiries.
• Track and document all inquiries using applicable systems, maintaining accurate records and ensuring data integrity.
• Transfer or refer consumers to appropriate entities according to established guidelines, facilitating seamless transitions and ensuring customer satisfaction.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download, providing timely and efficient support.
• Facilitate translation services for non-English speaking callers, ensuring equal access to our services and promoting diversity and inclusion.
• Escalate calls or issues to designated staff for resolution as needed, demonstrating sound judgment and problem-solving skills.
• Attend meetings and trainings as requested, maintaining up-to-date knowledge of programs and systems and contributing to a culture of continuous learning and improvement.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED, combined with 6+ months of relevant professional experience, or an equivalent combination of education and experience.
• Strong data entry and telephone skills, with excellent organizational, interpersonal, written, and verbal communication skills.
• The ability to perform comfortably in a fast-paced work environment, executing multiple complex tasks simultaneously and maintaining a high level of productivity.
• The ability to work effectively as a team member and independently, demonstrating flexibility, adaptability, and a commitment to achieving exceptional results.
• Previous experience with computers, phone systems, and headsets is preferred, as well as experience in customer service and call center environments.

Technical Requirements

To perform this role, you will need:

• A personal PC with a Windows 10 or higher operating system.
• Home internet with a download speed of 25+ Mbps and an upload speed of 15+ Mbps, hardwired for reliability and security.
• A PC processor of Intel i5, AMD Ryzen 5, or better, with 8+ GB RAM and 256 GB SSD storage.
• A USB headset with a wired microphone, webcam, and smartphone (Android or Apple) with a working camera and the capability to install necessary applications.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for professional development and advancement. Our culture of continuous learning and improvement will enable you to expand your skills, knowledge, and expertise, preparing you for future challenges and opportunities.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, which values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our communities. As a remote worker, you will be part of a virtual team that is connected, collaborative, and committed to achieving outstanding results. Our company culture is built on a foundation of respect, empathy, and open communication, ensuring that every employee feels valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will receive a competitive hourly rate of $18.00, as well as a comprehensive benefits package that includes medical, dental, vision, and 401k. You will also enjoy paid time off, holidays, and opportunities for professional development and growth. Our perks and benefits are designed to support your well-being, recognize your contributions, and reward your achievements, ensuring that you feel valued and appreciated as a member of our team.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic and supportive team that values diversity, equity, and inclusion, and is committed to making a positive impact on our communities. Don't miss this chance to join our team and take your career to the next level. Apply now and discover the rewards of working with a leader in our industry.